Ashley Martin
Sandy,UT
Work Preference
Summary
Coming from a working background based mainly around dogs, I have learned to have a lot of patience and flexibility day to day. I like to stay busy at work but not feel overwhelmed with my workload. Work life balance is important to me so I can come in each day with a clear mind and be able to fulfill my duties to the best of my abilities. I see myself as a hard worker, in the years I have been working. I can work as a team or individually and stay on task.
Work History
Cashier and Floor Associate
Sutherlands Lumber
- Handled cash and card transactions and assisted with checkouts and returns.
- Worked in each department day to day to finish projects and maintain a clean work environment.
- Used company device to keep company inventory in order
- Assisted customers in finding products and helped answer questions.
- Stocked inventory to ensure total quality and organization of store layout.
DOG HANDLER AND FRONT DESK REPRESENTATIVE
CAMP BOW WOW
04.2021 - 10.2021
- Dog handler and surveillant to 5-25 dogs in one yard at one time
- Administered breakfast, lunch, dinner and medication to 20-75 dogs within a given amount of time.
- Obtained health information from each client, in person or over the phone keep record of each dog.
- Supervised and oversaw 5-12 daily crew members to ensure each shift ran smoothly for the safety of each dog.
CALL CENTER REPRESENTATIVE
VETERANS FIRST MORTGAGE
10.2021 - 04.2022
- Knowledge of company information taking a company training course in mortgage instructions to better educate clients looking for a home purchase or refinance.
- Clear communication in customer service over the phone to help evaluate each client if they meet our needs to help work toward a home purchase or a home refinance.
- Input information into company database while multitasking by helping educate each client to best understand what they may qualify for.
- Followed a script to give clear information to anyone inquiring about a loan.
DOG TRAINER
SIT MEANS SIT
04.2022 - 07.2024
- Personally worked with anywhere from 3-5 dogs each week catering to individual needs of each dog to be sent home under the time frame of either 5, 10, or 20 days depending on each program.
- Had open communication with each team member to ensure the quality and consistency of each individual dog or client.
- Held one on one lesson between 2-4 times each day, every lesson tailored to every client and dogs needs.
- Drove company vehicles to transport dogs safely
- Critical and Creative thinking to change training methods for each dogs needs.
Customer Service Representative
Orchard Mesa Veterinary Hospital
07.2024 - 02.2025
- Responded to customer requests for appointments, treatments, prescription refills and questions for the doctor via in person or over the phone.
- Invoiced daily appointment charges and surgery procedures.
- Upheld tailored customer service skills to each client in need.
- Ran card and cash transactions, and counted drawer total each day.
- Maintained a clean and happy work environment.
Front Desk Receptionist
Alta Veterinary Hospital
03.2025 - 06.2025
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected cash and card payments for procedures treatments, visits and prescriptions.
- Greeted each client and carried small conversations while managing check-in process or prescription pick ups.
- Completed daily tasks, double checking each task, and helped assist coworkers or clients.
Life Insurance Agent
Guide to Insure
06.2025 - Current
- Maintained high standards of customer service by building relationships with clients.
- Assists each client starting from a warm transfer, creating a relationship to build report and trust.
- Overcome objections and work towards resolutions for each different client.
- Assist's in underwriting process to finish and submit life insurance applications.
- Follow company rules and regulations when dealing with sensitive, private information.
- Explained advantages, features, and disadvantages of various policies to promote sale of different insurance carriers
Education
No Degree - Human Resources Management
Ensign College
Salt Lake City, UT04-2021
Skills
- Customer service
- Multitasking
- Critical thinking
- Handling conflict
- Client Support
- Active Listening
- Accountability
- Good work ethic
- Teamwork
Hobbies and Interests
Paddle boarding, Dog Training, Hiking, Camping, Tubing, Swimming, Spending time with my dog
Certification
- Licensed life insurance agent
Timeline
Life Insurance Agent
Guide to Insure
06.2025 - Current
Front Desk Receptionist
Alta Veterinary Hospital
03.2025 - 06.2025
Customer Service Representative
Orchard Mesa Veterinary Hospital
07.2024 - 02.2025
DOG TRAINER
SIT MEANS SIT
04.2022 - 07.2024
CALL CENTER REPRESENTATIVE
VETERANS FIRST MORTGAGE
10.2021 - 04.2022
DOG HANDLER AND FRONT DESK REPRESENTATIVE
CAMP BOW WOW
04.2021 - 10.2021
No Degree - Human Resources Management
Ensign College
Cashier and Floor Associate
Sutherlands Lumber
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