Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
12
12
years of professional experience
Work History
Pre Registration
Providence Health & Services R1
Lynnwood, WA
06.2024 - 04.2025
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Identified needs of customers promptly and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Coordinated with patients and insurance companies on estimates for procedures.
Responsible for 100 plus accounts daily while answering multi-line phone system.
Maintained updated knowledge through continuing education and advanced training.
Prioritized and organized tasks to efficiently accomplish service goals.
Patient Care Coordinator
Swedish Birth and Family
Edmonds, WA
03.2022 - 05.2024
Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Scheduled appointments for patients and coordinated follow-up visits as needed.
Maintained accurate records of all patient care activities using electronic health record systems.
Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
Facilitated coordination between primary care physician and specialists to ensure continuity of care.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Completed day-to-day duties accurately and efficiently.
Achieved cost-savings by developing functional solutions to problems.
Identified needs of customers promptly and efficiently.
Manager
Family Vision Clinic Mountlake Terrace
Mountlake Terrace, WA
10.2013 - 11.2021
Coached, mentored and trained team members in order to improve their job performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Monitored inventory levels and placed orders for new stock as needed.
Resolved customer complaints in a timely and professional manner.
Education
Associate of Applied Science - Medical Information Technology
Edmonds Community College
Lynnwood, WA
04-2011
Skills
Articulate Communication
New Hire Training
Insurance Practices
Appointment Scheduling
Office Administration
Inventory Management
HIPAA Compliance
Patient Relations
Patient Care Coordination
Insurance Verification
Vendor Relationship Management
Scheduling
Timeline
Pre Registration
Providence Health & Services R1
06.2024 - 04.2025
Patient Care Coordinator
Swedish Birth and Family
03.2022 - 05.2024
Manager
Family Vision Clinic Mountlake Terrace
10.2013 - 11.2021
Associate of Applied Science - Medical Information Technology
Hospital Billing – Accounts Receivable Rep at Providence St. Joseph Health/R1 RCMHospital Billing – Accounts Receivable Rep at Providence St. Joseph Health/R1 RCM