Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Martin-Satterlee

Lynnwood,WA

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.

Overview

12
12
years of professional experience

Work History

Pre Registration

Providence Health & Services R1
Lynnwood, WA
06.2024 - 04.2025
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Coordinated with patients and insurance companies on estimates for procedures.
  • Responsible for 100 plus accounts daily while answering multi-line phone system.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Patient Care Coordinator

Swedish Birth and Family
Edmonds, WA
03.2022 - 05.2024
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.

Manager

Family Vision Clinic Mountlake Terrace
Mountlake Terrace, WA
10.2013 - 11.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Resolved customer complaints in a timely and professional manner.

Education

Associate of Applied Science - Medical Information Technology

Edmonds Community College
Lynnwood, WA
04-2011

Skills

  • Articulate Communication
  • New Hire Training
  • Insurance Practices
  • Appointment Scheduling
  • Office Administration
  • Inventory Management
  • HIPAA Compliance
  • Patient Relations
  • Patient Care Coordination
  • Insurance Verification
  • Vendor Relationship Management
  • Scheduling

Timeline

Pre Registration

Providence Health & Services R1
06.2024 - 04.2025

Patient Care Coordinator

Swedish Birth and Family
03.2022 - 05.2024

Manager

Family Vision Clinic Mountlake Terrace
10.2013 - 11.2021

Associate of Applied Science - Medical Information Technology

Edmonds Community College
Ashley Martin-Satterlee
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