ASHLEY MARTINA
Fort Riley,Kansas
Summary
Motivated individual with strong time management and organizational skills. Seeks entry-level opportunities to enhance abilities and contribute to company growth.
Overview
18
18
years of professional experience
Work History
Healthcare Advocate Representative CSR 2
TeleTech Holdings
Englewood, CO
09.2022 - 05.2023
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Managed customer inquiries through telephone and email
- Answered patient questions and fielded complaints to resolve issues.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Referred patients to appropriate professionals and services.
- Utilized technology and specialized software to maximize productivity.
- Scheduled patient appointments and procedures.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
Medical Scribe
Scribe America LLC
Topeka, KS
08.2021 - 07.2022
- Turned mattresses and changed sheets to freshen bedding.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Planned and prepared meals that met clients' expectations and tastes.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Documented and initiated tests, scan and other orders.
- Used Epic medical record software every day and developed advanced skills.
- Evaluated charts, documents and orders and made timely corrections.
- Prepared and sent patient documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Transcribed dictation for variety of medical reports.
- Returned dictated reports for physician's review, signature and corrections and inclusion in patients' medical records.
- Transferred transcribed materials into electronic health records system.
- Reviewed and edited transcribed reports or dictated material for spelling, grammar and proper medical terminology.
- Set up and maintained medical files and databases.
- Identified mistakes in reports and checked with doctors to obtain correct information.
- Took dictation using shorthand, stenotype machine or headsets and transcribing machines.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
Full Stack JavaScript .NET Developer
Coder Camps
Houston, TX
03.2017 - 06.2017
- Programmed in an object-oriented programming language with an eye toward code abstraction and reuse, created project timelines, eliminated bugs interfering with user experiences., Coder Camps Individual Project- Name: Meals2Go Technologies Used: Visual Studio 2017, SQL Server, Git, MVC, Bower, Dependency Injection, Repository Pattern, Azure, Agile Methodologies, SCRUM, Unit Testing.
Business Owner Sales Consultant
Ashley Bouldin LLC
Martinsville, VA
02.2015 - 01.2017
- Recommended and helped customers select merchandise based on their needs
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Tracked down sources of special products and services to meet customers' special needs.
Customer Service Representative
Accretive Commerce
Martinsville, VA
06.2005 - 11.2008
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Demonstrated mastery of customer service call script within specified time frames
- Maintained up-to-date records at all times
- Developed effective relationships with all call center departments through clear communication
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Education
Some College (No Degree) - BS Information Technology To MS IT Management
Western Governors University
Millcreek, UT01-2026
Certificate: .NET/ Full Stack Developer -
MagnaVista High School
01.2017
High School Diploma - General Studies
01.2005
Some College (No Degree) -
Barton Community College
Great Bend, KSSkills
- Professionalism
- Analytical Thinking
- Time management
- Reporting and documentation
- Effective Communication
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Analytical Skills
- Javascript
- CSS
- HTML
- Customer Service
- Microsoft SQL Server
- Website Updates
- Critical Thinking
- Self Motivation
- Deadline Adherence
- Goal Setting
- Adaptability
Timeline
Healthcare Advocate Representative CSR 2
TeleTech Holdings
09.2022 - 05.2023
Medical Scribe
Scribe America LLC
08.2021 - 07.2022
Full Stack JavaScript .NET Developer
Coder Camps
03.2017 - 06.2017
Business Owner Sales Consultant
Ashley Bouldin LLC
02.2015 - 01.2017
Customer Service Representative
Accretive Commerce
06.2005 - 11.2008
Some College (No Degree) - BS Information Technology To MS IT Management
Western Governors University
Certificate: .NET/ Full Stack Developer -
MagnaVista High School
High School Diploma - General Studies
Some College (No Degree) -
Barton Community College