Ashley Martinez
Holyoke,MA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
Work History
Administrative Support Specialist
University Of Massachusetts Amherst
10.2023 - Current
- Manage day to day administrative operations for Facilities Management.
- Manage Executive Director's itinerary and appointments and streamlined scheduling procedures.
- Assist Executive Director and Director of HR with onboarding.
- Manage inventory control processes, ensuring timely purchase of office supplies while minimizing excess stock levels.
- Maintenance of lobby & reception area, ensuring a clean and safe work environment for all employees.
- Maintain strict confidentiality when handling sensitive information related to personnel matters.
- Supervise Clerk function and provide exceptional customer service at reception desk, managing incoming calls professionally and directing inquiries appropriately.
- Maintain an organized electronic filing system for easy access to critical documents, streamlining the retrieval process.
- Identify opportunities to streamline processes and improve office operations and efficiency.
- Organize and update databases, records and other information resources.
- Coordinate office events, seminars and meetings for staff
- Complete bi-weekly payroll for 6 employees.
Human Resources Coordinator
University Of Massachusetts Amherst
03.2022 - 10.2023
- Performed administrative functions which support the day to day operations of the Talent Management Office.
- Conducted preliminary reviews of position descriptions submitted through the University's talent management software system, PageUp.
- Granted PageUp system permissions and managed ongoing access for campus users.
- Approved temporary hiring requisitions and offer cards. Produced and distributed weekly recruitment-related reports.
- Served as first point of contact in responding to cases submitted through the University's customer relationship management system, Salesforce.
- Scheduled meetings and interviews on behalf of Talent Management staff.
- Used various HR systems for data entry.
Education
High School Diploma -
Penn Foster High School
Scranton, PA06.2009
Skills
- Strategic Planning
- Administrative Procedures
- Meeting planning
- Project Management
- Calendar Management
- Verbal Communication
- Event Coordination
- Data Entry
- Customer Service
- Payroll Administration
- Task Prioritization
- Adaptability and Flexibility
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Specialist
University Of Massachusetts Amherst
10.2023 - Current
Human Resources Coordinator
University Of Massachusetts Amherst
03.2022 - 10.2023
High School Diploma -
Penn Foster High School