Ashley Martinez

Exeter,CA

Summary

Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

years of professional experience

Work History

Customer Service Cashier

Los Arbolitos Restaurant #2

Visalia, CA

01.2016 - Current

Operated cash registers to process payments for goods and services.
Answered incoming phone calls from customers regarding product availability or store locations.
Greeted customers and provided friendly customer service.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Complied with all health and safety regulations while performing job duties.
Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Customer Service Representative

Sally's Beauty Supply

Visalia, CA

01.2011 - 07.2015

Answered customer inquiries and provided accurate information regarding products and services.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Gathered customer feedback through surveys and used the data to improve customer service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered customer inquiries via phone, email, and chat.
Conducted regular follow-up calls with customers after resolving their issues.
Developed positive relationships with customers through friendly interactions.
Identified opportunities for upselling additional products or services based on customer needs.
Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Hanford West High School

Hanford, CA

06-2003

Skills

Merchandise Restocking
Payment Collection
Product Merchandising

Customer Complaint Resolution
Cash Handling
Order coordination

References

References available upon request.

Timeline