Ashley Martinez
Mesa,AZ
Summary
. Diligent [Desired Position] with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments. Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
One Oregon Health
11.2023 - 11.2024
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Data entry specialist
McKesson
10.2018 - 03.2023
- Spearheaded innovative projects, driving substantial improvements in team productivity and client satisfaction
- Consistently delivered high-quality results under tight deadlines
- Optimized data entry processes, significantly reducing error rates and enhancing operational efficiency
- Consistently met tight deadlines while maintaining data accuracy
- Implemented automated data validation techniques, streamlining workflows and boosting team productivity
- Proactively identified opportunities for process improvement
- Fostered strong interdepartmental relationships, facilitating seamless information flow
- Contributed to cross-functional projects, enhancing overall data management strategies
Customer Service specialist
Marriott International
05.2017 - 08.2018
- Developed and executed PR strategies for Marriott International, enhancing brand visibility and guest engagement
- Led media relations efforts, resulting in positive coverage across major outlets
- Fostered strong relationships with key stakeholders, aligning PR initiatives with Marriott's strategic goals
- Coordinated cross-functional teams to deliver cohesive brand messaging
- Streamlined customer service processes, reducing response times and enhancing guest satisfaction
- Implemented feedback system, driving continuous improvement in service quality
- Pioneered new approach to guest inquiries, leveraging digital tools to provide real-time solutions
- Developed training program for team members, boosting efficiency and problem-solving skills
- Fostered strong partnerships with cross-functional teams, ensuring seamless guest experiences
- Led initiative to improve interdepartmental communication, resulting in more cohesive service delivery
- Analyzed customer feedback data to identify trends and areas for improvement
- Presented insights to management, leading to targeted enhancements in service offerings and guest amenities
Customer service specialist
Residence Inn
04.2017 - 05.2018
- Provided attentive guest service, resolved issues proactively, enhanced satisfaction, improved feedback scores
- Spearhead innovative projects, fostering team collaboration
- Drive measurable results through strategic planning and execution
- Adapt swiftly to new challenges
- Streamlined guest service processes, elevating satisfaction scores
- Implemented proactive issue resolution, driving measurable improvements in feedback metrics
- Pioneered creative projects to enhance guest experience
- Fostered cross-functional collaboration, leading to novel solutions and improved operational efficiency
- Analyzed guest feedback trends, identifying key areas for improvement
- Developed data-driven strategies to address pain points and enhance overall service quality
- Cultivated strong relationships with team members and departments
- Facilitated seamless communication, ensuring cohesive guest service delivery across all touchpoints
Education
Arcadia University
Skills
- Team Leadership
- Problem Solving
- Project Management
- Customer Engagement
- Strategic Planning
- Process Improvement
- Conflict Resolution
- Time Management
- Creative Thinking
- Adaptability
Languages
Spanish
Professional Working
Timeline
Customer Service Specialist
One Oregon Health
11.2023 - 11.2024
Data entry specialist
McKesson
10.2018 - 03.2023
Customer Service specialist
Marriott International
05.2017 - 08.2018
Customer service specialist
Residence Inn
04.2017 - 05.2018
Arcadia University