Ashley Martinez
Pasadena,TX
Summary
A very hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic record keeping and insurance documentation. Detail-oriented Medical Receptionist with 5-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant Receptionist
Houston Physicians' Hospital
04.2022 - Current
- Scheduling Coordinator
- Maintained up-to-date appointments and answering phones
- Maintaining verifying Insurance before or during appointment
- Checking in and out patient
- Collects payment
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Medical Assistant Receptionist
Kingspoint Medical Imagaing
07.2021 - 03.2022
- Assist with exams
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Checked patient insurance, demographic, and health history to keep information current.
- Straightened up waiting room to maintain neat and organized space.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Checked patients in and out for appointments and collected co-payments.
Medical Receptionist
MD Kids Pediatrics
12.2017 - 06.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained client medical history, medication information, symptoms, and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Called patients to confirm scheduled appointments day in advance.
- Verified insurance coverage to prepare for upcoming patient appointments.
Office Administrator
Texas Office Coffee
12.2013 - 08.2017
- Filling and scanning invoices
- Customer Service
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Office Administrator
Ready Cable
03.2008 - 08.2011
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Education
Associate of Applied Science - Health And Medical Adminstraion
The College of Health Care Professions
Houston, TX12-2023
Certified Medical Assistant - Medical Assisting
The College of Health Care Professions
Houston, TX01-2021
High School Graduate - High School Graduate
Austin High School
Houston, TX05.2010
Skills
- Medical office administration
- Insurance verification's
- EMR / EHR / ECW / Epic
- Reminder calls
- Payment collection
- Electronic medical records
- Outpatient care
- Typing 40 wpm
- Typing and filing
- Vital signs monitoring
- CPR
- Shipping and packaging
- Cleaning and organization
- Loading and unloading
Certification
CPR certified & First Aid Certified
Administration & Customer Service
NRCMA Certified Medical Assistant
Timeline
Medical Assistant Receptionist
Houston Physicians' Hospital
04.2022 - Current
Medical Assistant Receptionist
Kingspoint Medical Imagaing
07.2021 - 03.2022
Medical Receptionist
MD Kids Pediatrics
12.2017 - 06.2021
Office Administrator
Texas Office Coffee
12.2013 - 08.2017
Office Administrator
Ready Cable
03.2008 - 08.2011
High School Graduate - High School Graduate
Austin High School
CPR certified & First Aid Certified
Administration & Customer Service
NRCMA Certified Medical Assistant
Associate of Applied Science - Health And Medical Adminstraion
The College of Health Care Professions
Certified Medical Assistant - Medical Assisting
The College of Health Care Professions
Similar Profiles
Kenia SortoKenia Sorto
CNA at Houston Physicians' HospitalCNA at Houston Physicians' Hospital
Michael CooperMichael Cooper
Intern at Houston Physicians' HospitalIntern at Houston Physicians' Hospital
Alexa FloresAlexa Flores
Patient Care Technician/ Phlebotomist at Memorial Hermann Houston Physicians HospitalPatient Care Technician/ Phlebotomist at Memorial Hermann Houston Physicians Hospital