Ashley Martinez
Peoria,AZ
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Centria Healthcare
Glendale, AZ
05.2024 - 09.2025
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Registered Behavior Technician
Action Behavior Centers
Avondale, AZ
09.2023 - 04.2024
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Front Desk Receptionist/ Para Professional
Autisim F.I.T.S Academy
Glendale, AZ
03.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Cashier
Krispy Kreme
Phoenix, AZ
11.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Care Provider
Arizona Care Providers
Peoria, AZ
08.2021 - 03.2023
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized medication and provided reminders according to schedule.
- Promoted social, emotional, and physical health through diverse activities.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Receptionist
Camp Bow Wow
Peoria, AZ
08.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
GED -
Maricopa Community Colleges, Glendale Community College
Glendale, AZ09.2023
Skills
- Applied behavior analysis
- Social skills development
- Collaboration with professionals
- Behavior intervention plans
- Parent and caregiver training
- Data collection and analysis
- HIPAA requirements
- Crisis management
- Clinical documentation
- Behavioral management
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Trauma-informed care
- Organization skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- File management
- Documentation and reporting
Certification
CPR and First Aide
Infant CPR
Fingerprint clearance card
Food handlers certificate
Article 9 certification
crisis intervention
Timeline
Registered Behavior Technician
Centria Healthcare
05.2024 - 09.2025
Registered Behavior Technician
Action Behavior Centers
09.2023 - 04.2024
Front Desk Receptionist/ Para Professional
Autisim F.I.T.S Academy
03.2023 - 09.2023
Customer Service Cashier
Krispy Kreme
11.2022 - 03.2023
Care Provider
Arizona Care Providers
08.2021 - 03.2023
Receptionist
Camp Bow Wow
08.2021 - 11.2021
GED -
Maricopa Community Colleges, Glendale Community College