Ashley Martin, Licensed Esthetician

• Provided skincare treatments including customized facials, chemicals peels, back treatments, microdermabrasion, and various waxing services in a clinical spa setting.
• Consulted with diverse clientele to assess skin conditions and recommend personalized treatment plans and home care regimens.
• Maintained high sanitation standards in compliance with DHEC and school protocols.
• Utilized professional skincare product lines and advanced techniques to deliver quality client experiences.
• Built rapport with repeat clients and contributed to a positive and welcoming environment.

Received consistent praise from instructors and clients for professionalism, compassion, and attention to detail.

• Served as the first point of contact, delivering a polished and professional experience for visitors, clients, and callers.
• Screened and routed high volume calls to appropriate financial advisors and insurance professionals with efficiency and accuracy.
• Coordinated and scheduled client consultations, optimizing appointment flow for new and existing clients.
• Implemented creative marketing outreach initiatives, resulting in a 40% increase in client acquisition and appointment scheduling.
• Supported back office administrative functions, including recordkeeping, client database maintenance, and reporting.

• Provided executive level administrative support to multiple department heads while coordinating marketing and student recruitment campaigns.
• Drafted, edited and formatted correspondence, presentations, and internal documentation with strong attention to grammar, spelling and brand tone.
• Maintained the IRIS system to input and track student records, profiles, and academic progress.
• Acted as liaison between students and academic departments, ensuring accurate dissemination of program information and enrollment materials.
• Supported marketing efforts by preparing promotional materials and assisting with on campus events, tours and prospective student follow-ups.

• Provided high volume technical support for NCR’s Postal Contract, resolving software and hardware issues across a nationwide network.
• Utilized REMEDY ticketing system to track, manage, and document resolution activities for over 100 daily support calls.
• Diagnosed complex technical problems and coordinated on-site service dispatches for hardware troubleshooting.
• Maintained a 95% first-call resolution rate and delivered exceptional service under fast paced, high-pressure conditions.
• Awarded Security Clearance due to the sensitivity and confidentiality of supported systems.