Ashley Massicott
Friendswood
Summary
Detail-oriented Senior Scheduler with a strong work ethic and exceptional skills in schedule development. Experienced in fostering client relationships and enhancing patient satisfaction through strategic scheduling and continuous process improvements.
Overview
19
19
years of professional experience
Work History
Senior Scheduler
Houston Methodist Clearlake Hospital
10.2022 - Current
- Developed and maintained scheduling systems to optimize resource allocation across multiple departments.
- Coordinated with clinical staff to ensure timely completion of patient appointments and procedures.
- Led cross-functional team meetings to address scheduling conflicts and improve workflow efficiency.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction scores.
- Trained new schedulers on software tools and best practices for effective time management.
- Analyzed scheduling data to identify trends and recommend adjustments for improved operational performance.
- Collaborated with department managers to align staffing levels with patient care demands and service goals.
- Resolved scheduling conflicts proactively to minimize delays and maintain strong relationships with clients and partners.
- Maintained accuracy in schedule forecasts by continually updating data based on actual progress and adjusting future projections as needed.
- Implemented continuous improvement initiatives within the scheduling department to boost overall operational efficiency.
- Troubleshot production problems, machinery malfunctions, and staff shortages.
Radiography Clinical Instructor
San Jacinto Community College
05.2015 - 01.2022
- Developed and implemented clinical curriculum aligned with accreditation standards.
- Facilitated hands-on training sessions to enhance student learning outcomes.
- Collaborated with faculty to refine assessment tools for student evaluation.
- Mentored Radiology students in clinical setting, fostering professional growth.
- Evaluated student performance through comprehensive assessments and feedback mechanisms.
- Ensured compliance with regulatory requirements in clinical education programs.
- Fostered a culture of safety within the learning environment by emphasizing proper use of equipment, infection control measures, and patient privacy guidelines.
RAD TECH II/ IT PACS ADMINISTRATOR ASSISTANT
HOUSTON METHODIST CLEARLAKE HOSPITAL
03.2014 - 01.2017
- Operated and maintained medical equipment to ensure optimal functionality and patient safety.
- Conducted routine inspections and repairs on hospital devices, adhering to safety protocols.
- Collaborated with interdisciplinary teams to streamline workflows and enhance patient care services.
- Provided training and mentorship to junior technicians on equipment handling and maintenance procedures.
- Monitored inventory levels of medical supplies, ensuring timely replenishment and availability for clinical staff.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
RAD TECH 11/LEAD TECHNOLOGIST
HOUSTON METHODIST CLEARLAKE HOSPTITAL
08.2006 - 01.2014
- Operated medical equipment to ensure optimal functionality and patient safety.
- Conducted routine maintenance checks to uphold high standards of service reliability.
- Collaborated with healthcare teams to improve patient care through effective communication.
- Assisted in training new technicians on operational procedures and equipment usage.
- Monitored inventory levels, ensuring timely replenishment of essential supplies and tools.
- Resolved technical issues swiftly, minimizing downtime and maintaining service continuity.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
Associate of Science - RADIOLOGY
San Jacinto College
Pasadena, Texas, TX05-2002
Skills
- Deadline management
- Budget planning
- Schedule development
- Cost estimation
- Scheduling in a timely manner
- Meeting deadlines
- Calendar management
- Remote work capabilities
- Guest relations
- Accuracy and precision with scheduling
- Client relationship building
- Schedule coordination
- Chart updating
- Call screening
- Referral management
- Email leadership- with any concerns
- Patient registration
- Strong work ethic
- Attention to detail
- Computer skills
- Telephone etiquette
- Apart of PT Kaizen 2025
- Assist with leadership
- Critical thinking
- Effective multitasking
- Teamwork and collaboration
Timeline
Senior Scheduler
Houston Methodist Clearlake Hospital
10.2022 - Current
Radiography Clinical Instructor
San Jacinto Community College
05.2015 - 01.2022
RAD TECH II/ IT PACS ADMINISTRATOR ASSISTANT
HOUSTON METHODIST CLEARLAKE HOSPITAL
03.2014 - 01.2017
RAD TECH 11/LEAD TECHNOLOGIST
HOUSTON METHODIST CLEARLAKE HOSPTITAL
08.2006 - 01.2014
Associate of Science - RADIOLOGY
San Jacinto College