Ashley Matheson
Bronx,NY
Summary
Highly motivated professional looking to advance and utilize leadership and operational management skills. Demonstrated history of managing multiple high priority tasks, communicating effectively across all levels of the organization as well as cross campus teams, and providing an excellent patient experience. Strong willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Columbia University Irving Medical Center
06.2022 - Current
- Served as a liaison for collaborating with Weill Cornell Medical Center, Department of Pediatric Neurosurgery on cross-campus initiatives.
- Updated and maintained the Division Chief of Pediatric Neurosurgery/Program Director of Neurosurgical Residency and Director of Pediatric Neurosurgical Scoliosis academic and clinical calendar.
- Utilized Concur to submit all travel and payment expenses for reimbursement.
- Scheduled all patient appointments, medical imaging and surgeries for the practice.
- Obtained all imaging, MRI and CT authorization's for patients prior to appointments, preoperative clearance requirements, and coordinated postoperative and follow up care.
- Improved the department's insurance verification secure rate by 99% by confirming provider in network status, member eligibility and benefits prior to all scheduled appointments.
Medical Records Analyst
Montefiore Medical Center: Jack D. Weiler Hospital
06.2021 - 06.2022
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Utilized EPIC systems to store, retrieve and process patient data.
- Prepared death certificates, as well as reported sterilization cases to New York City Department of Health.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Successfully responded to requests from insurance companies, legal teams, and other external parties while maintaining strict adherence to privacy regulations and protocols.
Lead Medical Receptionist
The Dermatology Specialists
05.2018 - 06.2021
- Trained new receptionist hires and served as a mentor for front desk staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Utilized Referwell to coordinate all appointments for patients that were referred by outside providers for the practice.
- Supervised staff when absence of manager to ensure smooth operations of the office.
- Answered a high level of telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Bachelor of Arts - Psychology
Mercy University
Bronx, NY05.2020
Skills
- Leadership
- Office Operations
- Proficiency in Microsoft Office
- Customer Service
- Scheduling and calendar management
- EMR systems proficiency (Epic & eClinicalWorks)
Certification
- Medical Terminology, Des Moines University - 05/2021
Timeline
Office Administrator
Columbia University Irving Medical Center
06.2022 - Current
Medical Records Analyst
Montefiore Medical Center: Jack D. Weiler Hospital
06.2021 - 06.2022
Lead Medical Receptionist
The Dermatology Specialists
05.2018 - 06.2021
- Medical Terminology, Des Moines University - 05/2021
Bachelor of Arts - Psychology
Mercy University
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