Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Mathews

Bedford,IN

Summary

Dynamic and results-oriented professional with extensive experience at Cook Medical Inc, specializing in training development and operational efficiency. Expert in enhancing productivity through innovative training techniques and meticulous recordkeeping. Skilled in customer service and team collaboration, adept at fostering positive work environments and driving significant improvements in production output.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

16
16
years of professional experience

Work History

Waitress/dishwasher

Medora Cafe
06.2024 - Current

Optimized efficiency in addressing client needs.

Front end work helping customers

Ensured cleanliness and maintenance of property.

Provided direct assistance through telephonic communication.

Operator 2/ Trainer

Cook Medical Inc
09.2008 - Current
  • Promoted quality assurance measures through diligent recordkeeping practices and thorough documentation of operational activities.
  • Facilitated cross-training initiatives among staff members, bolstering overall team expertise and adaptability.
  • Collaborated with fellow trainers to exchange best practices and refine overall training methodologies, resulting in more effective and efficient learning experiences for all involved.
  • Boosted overall productivity by identifying skill gaps within the workforce and crafting targeted training sessions to address them.
  • Developed customized training materials tailored to meet the unique needs of individual operators, enhancing worker engagement and comprehension levels.
  • Increased production output by optimizing machine settings and operator techniques.
  • Fostered a positive work environment by promoting open communication channels among operators, supervisors, and management personnel.
  • Conducted regular performance evaluations for operators, providing constructive feedback and setting goals for growth.
  • Mentored new operators, ensuring a smooth transition to the production floor and boosting team morale.
  • Ensured compliance with industry standards by staying current on regulations, guidelines, and best practices in the field of operations.
  • Oversaw inventory management tasks, including the procurement of essential equipment and supplies necessary for ongoing operations.
  • Maintained accurate records of employee certifications, ensuring all workers remained up-to-date on required courses and licensing requirements.
  • Worked with legend drugs and harsh chemicals. Mixing them together making formulation and impregnating catheters.
  • Cross trained in several departments.

Customer Service Representative

Guthrie Creek Butchery
01.2019 - 03.2023

Optimized efficiency in addressing client needs.

Front end work helping customers

Ensured cleanliness and maintenance of property.

Provided direct assistance through telephonic communication.

Education

Acedemic Honors -

Bnl
Bedford Indiana
05.2007

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Legend drug handling
  • Rcra training
  • Chemical coordinator
  • Trainer
  • Drug mixing
  • Order taking
  • Attention to detail
  • Cash handling
  • Decision-making
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Service prioritization
  • Memory retention
  • Complex Problem-solving
  • Order accuracy
  • Table setting
  • Accurate money handling
  • Complaint resolution
  • Active listening

Timeline

Waitress/dishwasher

Medora Cafe
06.2024 - Current

Customer Service Representative

Guthrie Creek Butchery
01.2019 - 03.2023

Operator 2/ Trainer

Cook Medical Inc
09.2008 - Current

Acedemic Honors -

Bnl
Ashley Mathews