ASHLEY MATLOCK
Poplar Bluff,MO
Summary
Versatile and achievement-oriented professional with a proven track record at Missouri Highlands Health Care, adept in health education and strategic planning. Excelled in developing care plans and leading public outreach initiatives, showcasing strong organizational skills and healthcare advocacy. Demonstrated excellence in training and data protection, significantly enhancing community health outcomes. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Health Worker
Missouri Highlands Health Care
Poplar Bluff, MO
07.2024 - Current
- Provided health education to clients about nutrition, physical activity and disease prevention.
- Assisted with patient referrals to appropriate community resources.
- Monitored client progress towards health goals and objectives.
- Maintained accurate records of patient data in a secure electronic database.
- Collaborated with other healthcare providers to ensure continuity of care for patients.
- Developed individualized treatment plans based on patient assessment results.
- Organized educational seminars regarding preventive health measures and healthy lifestyle choices.
- Counseled clients on issues related to mental health, substance abuse, and violence prevention.
- Provided case management services including crisis intervention, advocacy, and support for individuals experiencing homelessness or poverty.
- Acted as an advocate for clients when interacting with insurance companies or government agencies.
- Participated in outreach activities such as health fairs or community events.
- Assessed the impact of social determinants of health on patient outcomes.
- Served as a liaison between healthcare providers and community organizations.
- Created informational materials about available resources in the local community.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Educated clients on options to assist in making informed decisions.
- Assisted individuals with navigating health care systems, appointments and classes.
- Notified individuals regarding appointment follow-ups and referrals and provided transportation to appointments.
Assistant Director
Bright Stars Learning Academy
Poplar Bluff, MO
06.2023 - 07.2024
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Trained and mentored new employees on industry practices and business operations
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
- Created and updated records and files to maintain document compliance
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs
Administrative Assistant
Bright Stars Learning Academy
Poplar Bluff, MO
01.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Coached new employees on administrative procedures, company policies and performance standards
- Monitored premises, screened visitors, updated logs and issued passes to maintain security
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
Student- Health Manager
Poplar Bluff Regional Medical Center
01.2021 - 12.2021
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Interacted with customers by phone, email or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Completed range of simultaneous job tasks to support professor's academic, research and operational needs
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Analyzed problems, identified solutions and made decisions
- Collaborated in professional team to solve workflow issues
- Achieved management recognition by designing and implementing special project during internship
- Maximized productivity by analyzing protocols and identifying areas for improvement
- Built rapport with clients to facilitate trusting relationship and provide setting conducive to growth
Early Teacher
Head Start
06.2016 - 12.2021
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Incorporated multiple types of teaching strategies into classroom
- Organized activities to teach preschool children foundational learning skills such as letters and numbers
- Helped new preschool children get used to classes by giving one-on-one support
Education
Master of Science - Strategic Healthcare Administration
Athens State University
Athens, AL05-2025
Bachelor of Science - Health Administration
Central Methodist University
Fayette, MO12.2022
Skills
- Confidentiality and Data Protection
- Data Recording
- Microsoft Word
- Google Drive
- Document and File Management
- Strategic Planning
- Multitasking and Time Management
- Strong Organizational Skills
- Appointment Coordination
- Public Relations
- Administrative Duties
- Training and Development
- Meeting Planning
- Staff Management
- Reasoning
- Report preparation
- Resource Advocacy
- Health education
- Schedule coordination
- Microsoft Office proficiency
- Healthcare advocacy
- Training skills
- Schedule management
- Encounter documentation
- Social justice advocacy
- Referral coordination
- Data collection
- HIPAA guidelines
- Care plan development
- Public outreach
- Team assignments
Certification
- CMT - Certified Medication Technician
- Certified Physical Therapist Assistant - Three Rivers Community College
- Child Development Associate Certified
- First Aid/CPR Certified
References
References available upon request.
Timeline
Community Health Worker
Missouri Highlands Health Care
07.2024 - Current
Assistant Director
Bright Stars Learning Academy
06.2023 - 07.2024
Administrative Assistant
Bright Stars Learning Academy
01.2022 - 05.2023
Student- Health Manager
Poplar Bluff Regional Medical Center
01.2021 - 12.2021
Early Teacher
Head Start
06.2016 - 12.2021
Master of Science - Strategic Healthcare Administration
Athens State University
Bachelor of Science - Health Administration
Central Methodist University
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