Ashley Matthews
Alex,OK
Summary
Qualified Customer Service Representative with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations. Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Customer Lending Representative
Loan Depot
11.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handle 200-300 inbound and outbound calls a day.
- Provide excellent customer service to prospective customers.
- Identify customers goals and objectives.
- Quickly build rapport with customers.
- Send quality leads to license loan officers
- Assist in leading our weekly department meetings, and collaborate on team building activities.
Office Administrator
St. Anthony's Hospital
05.2024 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
Business Administrator
Grand Avenue Dental
08.2023 - 05.2024
- Contributed to economic success by participating in budgeting process.
- Managed day-to-day development issues.
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Coordinated company-wide events, including conferences, meetings, and workshops, ensuring seamless execution and positive attendee experience.
- Developed strong relationships with clients and vendors, ensuring timely communication and issue resolution.
- Facilitated fast-paced and dynamic entrepreneurial environment.
- Spearheaded marketing initiatives.
- Processed employee expense reports quickly to prevent delays in payouts.
Patient Care Coordinator
Jim Cox DDS
08.2022 - 08.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Delivered excellent patient experiences and direct care.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones' medical team.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
Office Manager
Lifetime Dentistry
05.2018 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Receptionist
Fulton Eye Care
04.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
Education
Dental School - undefined
Green County Dental School
05.2017
High School - undefined
Sulphur High School
05.2001
Skills
- Dentrix
- Office Experience
- Copywriting
- Administrative Assistant
- Ten Key
- Customer Service
- Outlook
- Word
- Dental Assisting
- Eaglesoft
- Billing
- Typing
- Clerical Experience
- Microsoft PowerPoint
- Cash Handling
- Google Suite
- Time Management
- Filing
- Calendar Management
- Chairside Assisting
- Sales
- Accounting
- Reception
- QuickBooks
- Payroll
- Database entry
- Mail handling
- Bookkeeping
- Telephone reception
- Scheduling appointments
Disclaimer
Authorized To Work: US
Timeline
Customer Lending Representative
Loan Depot
11.2024 - Current
Office Administrator
St. Anthony's Hospital
05.2024 - 11.2024
Business Administrator
Grand Avenue Dental
08.2023 - 05.2024
Patient Care Coordinator
Jim Cox DDS
08.2022 - 08.2023
Office Manager
Lifetime Dentistry
05.2018 - 08.2022
Receptionist
Fulton Eye Care
04.2015 - 05.2018
Dental School - undefined
Green County Dental School
High School - undefined
Sulphur High School
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