Ashley Maxi
Buffalo,NY
Summary
Experienced leader with a proven track record of enhancing operational efficiency and reducing costs through strategic decision-making. Skilled problem-solver driving positive outcomes for organizational success, committed to streamlining processes and promoting overall efficiency. Utilizes sound judgment and independent decision-making skills to achieve impactful results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
SaveOn Specialty Pharmacy
02.2024 - 09.2024
- Delivered high-quality customer service to an average of 70 clients daily, consistently exceeding performance expectations.
- Resolved client issues through thorough investigation and proactive solution development, enhancing customer satisfaction.
- Surpassed monthly customer satisfaction targets by meeting goals efficiently and on schedule.
- Leveraged in-depth product knowledge to provide tailored recommendations, resulting in increased upsell conversion rates.
- Identified and implemented process improvement opportunities, contributing to a 20% reduction in customer escalations.
- Managed and secured over 100 customer accounts with accuracy and confidentiality.
- Collaborated effectively within a team-oriented environment, recognizing the value of collective problem-solving and support.
- Utilized CSP and Salesforce platforms to drive successful customer interactions and support business objectives.
Operations Manager
Buffalo Harmony House
10.2018 - 04.2024
- Coordinated visitor preparations to ensure exceptional guest experiences from arrival to departure.
- Designed and implemented process improvements that enhanced overall operational efficiency.
- Analyzed customer feedback to proactively address needs and elevate satisfaction levels.
- Cultivated strong customer relationships, leading to increased loyalty and repeat business.
- Streamlined room turnover procedures, resulting in a 22% reduction in employee effort and improved productivity
Culinarian
Ballyhoo
09.2019 - 09.2021
- Delivered consistent, high-quality service that contributed to enhanced customer satisfaction.
- Led teams during peak service periods to ensure smooth operations and optimal workflow.
- Gained mastery of all operational procedures, serving as a reliable and adaptable team member.
- Designed and implemented a productivity system that improved task efficiency and timeliness.
- Oversaw and enhanced the customer experience within assigned area of responsibility.
- Developed a streamlined workflow process, ensuring on-time productivity and improved performance outcomes.
Kitchen Manager
Angelica Tea Room
05.2017 - 09.2019
- Managed kitchen staff and daily operations to ensure seamless and efficient service delivery.
- Trained and onboarded new employees, reducing staff turnover by 30% through effective engagement strategies.
- Created and updated menus, introducing innovative culinary offerings aligned with customer preferences.
- Oversaw inventory control and asset management to maintain cost efficiency and product availability.
- Prepared and managed weekly staff schedules to ensure adequate coverage and operational consistency.
Education
Master of Business Administration -
Strayer University
Washington, DC12-2022
Bachelor of Science - Hospitality Administration Hotel Tourism Management
SUNY Buffalo State University
Buffalo, NY05-2013
Associate of Applied Science - Fashion Merchandising Management
Genesee Community College
Batavia, NY05-2010
Skills
- Risk assessment strategies
- Digital technology expertise
- Ongoing training implementation
- Analytical problem solving
- Team leadership and scheduling
- Resilience in problem-solving
- Report writing expertise
- Emotional intelligence
- Effective organizational skills
- Project management expertise
- Inventory management
- Customer service
- Active listening
- Critical thinking
Summary of Qualifications
With a robust background in operational management, a track record of process improvement, and a commitment to customer satisfaction, I am well-prepared to contribute to the success of your management team.
Timeline
Customer Service Representative
SaveOn Specialty Pharmacy
02.2024 - 09.2024
Culinarian
Ballyhoo
09.2019 - 09.2021
Operations Manager
Buffalo Harmony House
10.2018 - 04.2024
Kitchen Manager
Angelica Tea Room
05.2017 - 09.2019
Master of Business Administration -
Strayer University
Bachelor of Science - Hospitality Administration Hotel Tourism Management
SUNY Buffalo State University
Associate of Applied Science - Fashion Merchandising Management
Genesee Community College
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