ASHLEY MAY
Turner,ME
Summary
Dynamic leader with a proven track record at Sail Energy, adept in inventory control and customer service. Excelled in optimizing delivery schedules and enhancing team performance, resulting in increased efficiency and reduced customer complaints. Skilled in multitasking and route planning, with a commitment to safety and quality service.
Developed exceptional leadership and organizational skills within fast-paced, collaborative environment. Skilled in managing projects, coordinating teams, and optimizing processes to meet strategic goals. Seeking to leverage these transferable skills in new and challenging field to drive success and innovation.
Overview
12
12
years of professional experience
Work History
Delivery Manager
Sail Energy
12.2023 - Current
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Oversaw daily operations of the delivery team and dispatch team, ensuring timely completion of tasks and adherence to company policies.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Coordinated efficient routes and schedules for 11 delivery drivers.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Mentored junior team members to develop their skills and advance within the organization.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Developed a streamlined onboarding process for new hires, decreasing ramp-up time and increasing productivity.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
- Planned delivery routes according to traffic, weather and types of delivery.
- Scheduled regular equipment and fleet maintenance.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Delivery Supervisor
Murray Heutz Oil & Propane
12.2021 - 12.2023
- Coordinating and creating delivery routes for liquid products
- Assigned loads to drivers based on designated routes and driver location
- Monitored routes and locations to verify timely services and accurate information
- Reported driver performance issues or concerns for resolution
- Configuring customer accounts for automatic scheduling
- Supervising delivery drivers on there day to day task and providing support
- Received and dispatched calls for emergency service
- Dispatching delivery tickets to meet customers needs
- Reviewing routes and weather conditions to adjust plans and meeting daily requirements and service needs
- Monthly safety trainings
- Maintaining and updating K Factors and Baseloads for deliveries based on consumptions
Inventory Coordinator
Murray Heutz Oil & Propane
02.2020 - 12.2021
- Prepared purchase orders and sent copies to suppliers
- Ordered product for 3 locations
- Daily posting of fuel purchasing bill of lading and invoices
- Determined inventory quantity needs, ordering more materials based on minimum or maximum levels
- Reconciled variances between purchase order and invoice
- Daily and end-of-month inventory reconciliations
- Physical reporting of inventory for plants and trucks on a daily basis
- Ordered fuel for gas station
- Adjusted inventory records to reflect product movement
- Met monthly fuel contract gallons
Customer Service Representative
Agren Appliance
01.2019 - 02.2020
- Inbound and outback phone calls and emails
- Responded to telephone inquiries and complaints following standard operating procedures
- Set up deliveries and service customers needed
- Took payments Cash/Checks/Credit Cards
- Daily reconciliation for all payments taken from the day before
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Investigated and researched issues
- Updated and maintained database with accurate customer information
- Remained open to feedback from supervisor and peers to build and improve skills set
Customer Service Representative
04.2013 - 03.2017
- Scheduled service calls for customers
- Performed routine and scheduled maintenance services
- Responded to telephone inquiries and complaints following standard operating procedures
- Provided account information to customers and explained billing service
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
Education
High School Diploma -
Poland regional high school
Poland01.2010
Skills
- Inventory purchasing
- Inventory Control
- Order Processing
- Paperwork Processing
- Product identification
- Delivery Scheduling
- Multitasking
- Safety Protocols
- Route Planning Expertise
- Customer Service
- Payment Processing
- Data Entry
- Appointment Scheduling
Timeline
Delivery Manager
Sail Energy
12.2023 - Current
Delivery Supervisor
Murray Heutz Oil & Propane
12.2021 - 12.2023
Inventory Coordinator
Murray Heutz Oil & Propane
02.2020 - 12.2021
Customer Service Representative
Agren Appliance
01.2019 - 02.2020
Customer Service Representative
04.2013 - 03.2017
High School Diploma -
Poland regional high school
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