ASHLEY MAYBEE
Longmont,CO
Summary
Operations Supervisor skilled in improving daily operations and customer service at Hilton Garden Inn. Proven leader
In team motivation and staff development, I am adept at resolving conflicts and building strong customer relationships. Led workflow improvements for better service delivery and performance in high-volume settings.
Overview
4
4
years of professional experience
Work History
Operations Supervisor / Front Office Manager
Operations Supervisor / Front Office Manager
Thornton, CO
02.2024 - 12.2025
- Directed daily operations for policy compliance and service quality.
- Led staff training and scheduling to support performance and onboarding.
- Managed payroll and financial reconciliation for accuracy.
- Handled escalated issues with sound judgment for quick resolution.
- Collaborated across departments for resource planning and service delivery.
- Manage payroll, timekeeping, cash controls, and routine financial reconciliation
Customer Service & Operations Specialist
Customer Service & Operations Specialist
Thornton, CO
07.2022 - 02.2024
- Provided front-line customer support across in-person, phone, and digital platforms
- Processed transactions, maintained records, and ensured data accuracy
- Assisted supervisors with reporting, scheduling support, and operational tasks
- Coordinated group requests, appointments, and special service needs
Customer Service Representative
Customer Service Representative
Longmont, CO
07.2021 - 06.2022
- Supported daily operations through customer service, administrative tasks, and coordination
- Maintained confidentiality and professionalism while handling sensitive information
- Collaborated with team members to meet service and operational goals
Education
Diploma -
Skyline High School
Longmont, CO05-2015
Some College (No Degree) - Front Range Community College, Westminster, CO
Psychology, Criminal Justice, Science, Mathematics
Skills
- Team supervision and training
- Problem solving and sound judgement
- Operations and administrative support
- Scheduling and time management
- Service delivery optimization
- Payroll and cash handling
- Financial reconciliation
- Customer service excellence
- Inventory control
- Complaint handling
- Recordkeeping and documentation
- Cross-functional coordination
- Conflict resolution
- Adaptability in high-volume environments
Awards Recognition
- Employee of the Year, 2023
- Guest Excellence Awards, 2023, 2024
Timeline
Operations Supervisor / Front Office Manager
Operations Supervisor / Front Office Manager
02.2024 - 12.2025
Customer Service & Operations Specialist
Customer Service & Operations Specialist
07.2022 - 02.2024
Customer Service Representative
Customer Service Representative
07.2021 - 06.2022
Diploma -
Skyline High School
Some College (No Degree) - Front Range Community College, Westminster, CO
Psychology, Criminal Justice, Science, Mathematics