Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Mayer

Red Cliff,CO

Summary

Dynamic professional with over fifteen years of experience advocating for customers and managing unique business relationships in both the public and private sectors. A lifetime learner with a strong foundational knowledge of information technology systems, processes, and applications. Passionate about public service, family, information technology, and hiking.

Overview

16
16
years of professional experience

Work History

Director of Household Affairs

Self-employed
03.2016 - Current
  • Developed high-performing team o by providing mentorship, guidance, and opportunities for personal growth.
  • Enhanced team collaboration through regular communication and goal setting.
  • Worked closely with parental counterpart to guide operational strategy.
  • Created a seamless and responsive experience for household members.
  • Managed private investment portfolio including building and maintaining strong relationships with tenants across distant geographic locations.
  • Managed real estate acquisitions, dispositions, and maintenance schedules.
  • Managed household budget effectively to ensure optimal use of resources and maintain financial stability.
  • Coordinated and managed multiple relocations across state lines.
  • Learned multiple state tax codes to accurately and efficiently manage annual tax liabilities.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Improved household efficiency through strategic planning, resource allocation, and time management practices.

Public Affairs Specialist

Department Of The Interior
06.2011 - 03.2016
  • Interpreted, edited, and developed content from Subject Matter Experts for public and stakeholder distribution.
  • Managed media inquiries, resulting in increased positive news coverage and transparency in operations.
  • Managed business relationships with stakeholders through communication and presentation of park initiatives and responses.
  • Supported strategic initiatives developed by the Superintendent and the Executive Leadership Team such as the park's 2020 Strategic Vision.
  • Identified gaps in employee operational communications and worked within a cross-functional team to improve operational efficiency and employee satisfaction.
  • Coordinated with other agencies including California Office of Historic Preservation, National Transportation Safety Board, United States Forest Service, United States Fish and Wildlife Service, as well as other state, national, and local public agencies.
  • Served as division Safety Liaison and created engaging presentations to communicate and promote important safety information related to field work and environmental hazards.
  • Led collaborative assessment and planning efforts with subject matter experts in support of project management initiatives.
  • Collected and analyzed data from public response to park fee proposal and made recommendations to park leadership based on analysis.
  • Operated effectively within a matrixed environment with multiple reporting lines and across varying teams and projects.

STOLI Team Manager

Truist Bank
02.2008 - 06.2011
  • Managed team of 20-25 customer service representatives, fostering a positive work environment focused on teamwork, collaboration, and customer satisfaction.
  • Took ownership of customer issues regarding policy, service experience, and vendor concerns. Followed through to resolution.
  • Reduced customer complaints by proactively addressing issues and implementing solutions.
  • Triaged, managed, and tracked operational issues to improve service support and customer experiences.
  • Identified gaps in processes and communication among internal service and sales teams and external vendors.
  • Improved collaboration amongst internal and external teams to enhance customer experiences.
  • Compiled and led team of customer service representatives to train vendors on application software, company policies, financial and privacy regulations, and best practices for handling customer accounts.
  • Championed change through facilitation of training classes varying from 1-5 days in length and covering topics such as federal financial regulation changes, large-scale vendor changes, and advanced service procedures.

Education

Bachelor of Science - Computer Information Technology

Northern Arizona University
Flagstaff, AZ

Skills

  • Verbal and written communication
  • Employee engagement
  • Communicating complex technical information to general audiences
  • Change management
  • Lifetime learner

Timeline

Director of Household Affairs

Self-employed
03.2016 - Current

Public Affairs Specialist

Department Of The Interior
06.2011 - 03.2016

STOLI Team Manager

Truist Bank
02.2008 - 06.2011

Bachelor of Science - Computer Information Technology

Northern Arizona University

Similar Profiles

CREATE PROFILE
Ashley Mayer