Ashley Maynard

• Assisted customers with inquiries, providing accurate information and solutions.
• Maintained detailed records of customer interactions using CRM systems.
• Resolved customer complaints efficiently, ensuring satisfaction and retention.
• Collaborated with team members to improve service delivery processes.
• Supported training initiatives for new employees by sharing knowledge and best practices.
• Engaged in continuous learning to stay updated on product offerings and services.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.

Ensured efficient processing of rent collections.

Managed tenant eviction processes efficiently.

Facilitated training sessions to enhance Yardi proficiency.

Streamlined everyday procedures effectively.