Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ashley Mays

Del City ,OK

Summary

Systematic front office manager offers accounts payable, customer service and data entry expertise paired with outstanding communication and time management skills. Coordinated team player brings several years of experience handling overall operations at front office.

Overview

4
4
years of professional experience

Work History

Client Care Lead /Front Office Manager

Gateway Services Inc. - Trusted Journey
Spencer, OK
07.2021 - 01.2025
  • Performed administrative duties such as filing documents, answering phones.
  • Coordinated with vendors and service providers for front office operations.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Oversaw daily operations of front office and ware house, ensuring efficient and effective service delivery.
  • Coordinated with other departments to ensure smooth functioning of operations.
  • Performed administrative tasks such as filing paperwork, prepare viewings, cemetery services, preparing reports or updating databases when needed.
  • Proposed or approved modifications to all services and programs.
  • Monitored front desk operations and cemetery operations on a regular basis to identify areas for improvement or corrective action.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
  • Established strong relationships with corporate clients in order to foster repeat business opportunities.
  • Provided leadership to ensure that all Front Office / Groundskeeping team members are delivering excellent customer service.

Sales Rep.

Bob Howard Chevrolet
Edmond , OK
09.2020 - 07.2021
  • Described merchandise and explained use, operation and care.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Recommended, selected and located merchandise based on customer desires.

Education

High School Diploma -

Eufaula High School
Eufaula, OK

Skills

  • Documentation and Record Keeping
  • Office correspondence
  • Reception operations
  • Policy and procedure modification
  • Oral and writing communication
  • Relationship building

Accomplishments

  • Received Outstanding Excellence on 2024 Final Overall Performance Review.

References

References available upon request.

Timeline

Client Care Lead /Front Office Manager

Gateway Services Inc. - Trusted Journey
07.2021 - 01.2025

Sales Rep.

Bob Howard Chevrolet
09.2020 - 07.2021

High School Diploma -

Eufaula High School

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Ashley Mays