Ashley M. Brooks
Cedar Rapids,IA
Summary
Experienced training professional with a track record of designing and delivering impactful training programs to support organizational success. Skilled in creating engaging content and facilitating dynamic workshops that align effectively with company objectives. Recognized for fostering a collaborative team environment and adapting to evolving business needs. Proven ability to drive positive outcomes through effective training strategies.
Overview
12
12
years of professional experience
Work History
Training Specialist/ Adjunct Mandt Faculty
Covenant Workplace Solutions
04.2024 - Current
- Travel extensively to conduct Mandt System training sessions and ensuring the consistent delivery of high-quality execution
- Tailor Mandt System training programs to meet the specific needs and policies of diverse organizations and industries nationwide
- Conduct Train-the-Trainer sessions, equipping participants with the knowledge and skills to independently deliver Mandt System training within their organizations
- Establish and nurture relationships with trainers and clients, providing ongoing support and expertise to enhance their proficiency in Mandt principles
- Implement engaging and interactive training methods on a national scale, utilizing real-world scenarios and case studies to reinforce practical application
SR Training and Implementation Specialist/Shift Lead
Four Oaks Family & Children’s Services
05.2014 - 04.2024
- Monitor client progress, intervening as necessary to ensure that the plan of care and services provided are patient focused and friendly, high quality, efficient, and cost effective
- Implemented weekly innovative programs benefiting clients and enhancing their social skills and self-esteem
- Maintained documentation to fulfill funding sources requirements
- Frequent monitoring, editing, and revising documentation and training supervised staff on appropriate documentation
- Work with an interdisciplinary team to create individualized treatment plans and monitor their implementation and outcomes, as well as collaborate with social-workers and psychiatrists to ensure that treatment plans are adhered to and appropriate for each client
- Advise families on community resources, referral programs, and develop and implement realistic plans for post-discharge services and success
- Assisted in the re-opening of a residential program for youth, training new staff members in all aspects of milieu work including appropriate interactions with peers and clients, proper documentation completion on a daily, weekly, and monthly basis, and how to implement written treatment plans in day-to-day operations
- Creating training plans according to agency standards and requirements enforced by outside stakeholders
- Supervising the implementation of these training plans and adjusting plans as dictated by contract changes and needs within the Enterprise
Executive Officer, Captain, Medical Services
Iowa Army National Guard
02.2014 - 03.2021
- Handle administrative aspects of the unit with a focus on the day-to-day operational duties
- Ensure personnel are in peak readiness and recommend soldiers for advanced training or requesting promotions
- Developed problem-solving skills working with superiors to improve security metrics, routinely before deadlines
- Completion of monthly, quarterly, and annual reviews, plans, and other required documentation, as well as checking for compliance within these documents and plans and adjusting content as necessary
- Regular reviews of documentation from subordinates
- Preparation for annual training programs that simulated active battle, including having all necessary supplies prepared to be transported, supervision of a team within the field, completing summary documentation throughout and at the end of these trainings, and presenting to supervisors on a regular basis
Lead Direct Support Staff
Mayors Youth Empowerment Program
07.2015 - 02.2016
- Accountable for monitoring and reporting of the physical and mental health of clients including unusual occurrences
- Oversaw completion of all worksite’s specific expectations according to the training received and direction from supervisor
- Supervised important incidents, plans and issues concerning clients and implements plans for minimizing such issues
- Responsible for the completion and review of all required documentation according to agency standards and timelines
- Maintained up to date knowledge of all service documents and plans as related to clients assigned to work with
- Implemented all services as outlines in these documents and plans
- Ensured care plans are up to date, managing the house budget and training staff prior to house opening
Account Services Specialist
PHM Law Office
03.2013 - 06.2015
- Managed debt accounts
- Supported consumers by resolving issues with delinquent accounts
- Provided clear and consistent communication while providing a positive customer service experience
Education
Bachelor of Arts - Psychology
William Penn University
12.2012
Skills
- Training facilitation
- Medication Management
- Training program development
- Certified MANDT
- Telephone and email etiquette
- Conflict resolution
- Trained in Microsoft systems
- Leadership
- Problem-solving skills
- Learning management systems
- Workplace safety
- Regulatory compliance
Timeline
Training Specialist/ Adjunct Mandt Faculty
Covenant Workplace Solutions
04.2024 - Current
Lead Direct Support Staff
Mayors Youth Empowerment Program
07.2015 - 02.2016
SR Training and Implementation Specialist/Shift Lead
Four Oaks Family & Children’s Services
05.2014 - 04.2024
Executive Officer, Captain, Medical Services
Iowa Army National Guard
02.2014 - 03.2021
Account Services Specialist
PHM Law Office
03.2013 - 06.2015
Bachelor of Arts - Psychology
William Penn University
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