Ashley Mcadams
Columbus,OH
Summary
Dynamic Shift Manager with proven leadership at McDonald's, enhancing customer satisfaction through effective problem-solving and team motivation. Skilled in inventory management and cash handling, I successfully reduced employee turnover by fostering a positive work environment. Committed to maintaining high standards of health and safety while driving operational efficiency.
Overview
17
17
years of professional experience
Work History
Shift Manager/Key Holder
Mcdonald's
5878 Hopkinsville Rd Cadiz, KY 42211
01.2019 - 01.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
- Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.
Customer Service Cashier
Greg's Grill
1082 Old Canton Rd. Cadiz, Ky 42211
05.2020 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
Grill Manager
Captain Jim's Grill
Lake Barkley Marina Cadiz, KY 42211
03.2020 - 08.2020
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
- Monitored local food trends and competitor offerings to stay current and competitive in the market, adjusting menu items as necessary.
- Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
- Optimized employee scheduling to maximize coverage during peak business hours while minimizing labor costs.
- Increased overall restaurant profitability with cost-effective menu planning, pricing strategies, and vendor negotiations.
- Assisted with menu development, incorporating seasonal ingredients for fresh, creative offerings that appealed to diverse clientele tastes.
- Reduced food waste by implementing effective inventory management and portion control techniques.
- Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
- Reviewed inventory levels regularly, placing orders as needed to maintain adequate stock of essential supplies while avoiding overpurchasing.
- Implemented quality control measures to maintain consistently high standards in food preparation and presentation.
- Enhanced customer satisfaction by ensuring timely and accurate food preparation and presentation.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Established and maintained productive staff relationships for positive working environments.
- Distributed food to team members with efficiency in high-volume environment.
- Provided support to crew members through all facets of food preparation and delivery.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Grill Manager
Captain Jim's Grill
Lake Barkley Marina Cadiz Ky 42211
05.2019 - 08.2019
- Seasonal Position
- Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
- Consistently met or exceeded sales goals through effective team leadership and motivation.
- Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
- Managed grill station, ensuring optimal cooking temperatures were maintained for consistent results in taste and texture of dishes served.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Cleaned and maintained kitchen equipment regularly.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
- Stored and handled goods correctly to maintain freshness and condition.
- Grilled meats and seafood to customer specifications.
- Verified order accuracy and quality ahead of service to maintain standards.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Customer Service Cashier
Greg's Grill
1082 Old Canton Rd Cadiz, Ky 42211
03.2019 - 08.2019
- Seasonal Position
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Crew Trainer
Mcdonald's
280 S Elm St
01.2007 - 01.2017
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Education
GED -
GED
01-2017
Skills
- Store maintenance
- Effective leadership
- Employee motivation
- Team management
- Policy enforcement
- Health and safety
- Scheduling proficiency
- Customer service
- Inventory management
- Store organization
- Drawer balancing
- Product descriptions
- Training program conduction
- Upsell training
- Team leadership
- Staff training
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Critical thinking
- Customer satisfaction
- Cash handling and reconciliation
- Active listening
Timeline
Customer Service Cashier
Greg's Grill
05.2020 - 08.2020
Grill Manager
Captain Jim's Grill
03.2020 - 08.2020
Grill Manager
Captain Jim's Grill
05.2019 - 08.2019
Customer Service Cashier
Greg's Grill
03.2019 - 08.2019
Shift Manager/Key Holder
Mcdonald's
01.2019 - 01.2024
Crew Trainer
Mcdonald's
01.2007 - 01.2017
GED -
GED