Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Mcadams

Columbus,OH

Summary

Dynamic Shift Manager with proven leadership at McDonald's, enhancing customer satisfaction through effective problem-solving and team motivation. Skilled in inventory management and cash handling, I successfully reduced employee turnover by fostering a positive work environment. Committed to maintaining high standards of health and safety while driving operational efficiency.

Overview

17
17
years of professional experience

Work History

Shift Manager/Key Holder

Mcdonald's
01.2019 - 01.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Improved shift efficiency by streamlining processes and implementing time-saving strategies.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.
  • Scheduled employee shifts, balancing workload fairly while accommodating individual preferences and availability when possible.

Customer Service Cashier

Greg's Grill
05.2020 - 08.2020
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Grill Manager

Captain Jim's Grill
03.2020 - 08.2020
  • Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
  • Monitored local food trends and competitor offerings to stay current and competitive in the market, adjusting menu items as necessary.
  • Trained new employees on proper food handling procedures, sanitation practices, equipment usage, menu knowledge, and company policies.
  • Optimized employee scheduling to maximize coverage during peak business hours while minimizing labor costs.
  • Increased overall restaurant profitability with cost-effective menu planning, pricing strategies, and vendor negotiations.
  • Assisted with menu development, incorporating seasonal ingredients for fresh, creative offerings that appealed to diverse clientele tastes.
  • Reduced food waste by implementing effective inventory management and portion control techniques.
  • Conducted regular equipment maintenance checks, ensuring all appliances functioned properly for smooth daily operations.
  • Reviewed inventory levels regularly, placing orders as needed to maintain adequate stock of essential supplies while avoiding overpurchasing.
  • Implemented quality control measures to maintain consistently high standards in food preparation and presentation.
  • Enhanced customer satisfaction by ensuring timely and accurate food preparation and presentation.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Established and maintained productive staff relationships for positive working environments.
  • Distributed food to team members with efficiency in high-volume environment.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Grill Manager

Captain Jim's Grill
05.2019 - 08.2019
  • Seasonal Position
  • Assisted in hiring decisions by interviewing potential candidates, evaluating skills, experience, and fit for the team.
  • Consistently met or exceeded sales goals through effective team leadership and motivation.
  • Provided exceptional customer service by addressing guest concerns promptly, resulting in repeat business and positive feedback from patrons.
  • Managed grill station, ensuring optimal cooking temperatures were maintained for consistent results in taste and texture of dishes served.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Cleaned and maintained kitchen equipment regularly.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Followed recipes and kitchen procedures for consistent food quality, presentation and standards.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Grilled meats and seafood to customer specifications.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.


Customer Service Cashier

Greg's Grill
03.2019 - 08.2019
  • Seasonal Position
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Crew Trainer

Mcdonald's
01.2007 - 01.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.

Education

GED -

GED
01-2017

Skills

  • Store maintenance
  • Effective leadership
  • Employee motivation
  • Team management
  • Policy enforcement
  • Health and safety
  • Scheduling proficiency
  • Customer service
  • Inventory management
  • Store organization
  • Drawer balancing
  • Product descriptions
  • Training program conduction
  • Upsell training
  • Team leadership
  • Staff training
  • Willingness to learn
  • Teamwork
  • Multitasking and prioritizing
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical thinking
  • Customer satisfaction
  • Cash handling and reconciliation
  • Active listening

Timeline

Customer Service Cashier

Greg's Grill
05.2020 - 08.2020

Grill Manager

Captain Jim's Grill
03.2020 - 08.2020

Grill Manager

Captain Jim's Grill
05.2019 - 08.2019

Customer Service Cashier

Greg's Grill
03.2019 - 08.2019

Shift Manager/Key Holder

Mcdonald's
01.2019 - 01.2024

Crew Trainer

Mcdonald's
01.2007 - 01.2017

GED -

GED

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