Ashley McAlister
McAlpin,FL
Summary
Accomplished Manager with over 10 years of managerial experience. My experience is well-rounded to include being a skill trainer in the restaurant industry, working finances in healthcare and being a mentor in a call center. Areas of expertise include customer service, retention, sales, recruiting, training and people management. Routinely assisted as many as 80 policyholders/customers each day in a high-volume insurance call center and retail environment. Always seeking ways to increase customer volume and company profit. Created Retention Power-Points for Reissue and Retention Specialists. Served as a mentor and counselor for new hires and those looking to advance their career.
Overview
17
17
years of professional experience
Work History
Department Head
HOME DEPOT
01.2017 - Current
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Promoted a positive work environment by fostering teamwork, open communication, and recognition of accomplishments among employees.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
Financial Counselor
LAKE CITY MEDICAL CENTER
03.2016 - 12.2016
- Worked with clients to develop personal recommendations for improvement of financial circumstances, reducing debt and increasing income.
- Cultivated a positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Conducted interviews with patients and family members and answered questions regarding insurance benefits.
Registrar
SHAND'S LAKESHORE HOSPITAL
09.2015 - 02.2016
- Greeted every patient with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Enhanced patient satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
Reissue/Retention Specialist
GOVERNMENT EMPLOYEE INSURANCE COMPANY
03.2013 - 08.2015
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Conducted regular check-ins with mentees to monitor progress towards achieving their goals and to address any concerns or challenges faced along the way.
Skill Trainer
CRACKER BARREL
08.2010 - 07.2013
- Stayed current with industry trends, incorporating relevant topics into course material to maintain relevancy.
- Evaluated trainee performance through assessments, providing constructive feedback for growth and improvement.
- Measured the success of training initiatives by analyzing participant feedback and performance metrics, making necessary adjustments to improve future programs.
Head Cashier/Sales Associate
LOWE'S
05.2007 - 09.2010
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Education
HIGH SCHOOL DIPLOMA -
Tabernacle Baptist School
Live Oak, Florida2007
Skills
- Customer Service
- Workplace Safety
- Task Delegation
- Cash Handling Accuracy
- Customer Service Management
- Training, Mentoring & Development
- Store Opening/Closing Procedures
- Relationship Building
Timeline
Department Head
HOME DEPOT
01.2017 - Current
Financial Counselor
LAKE CITY MEDICAL CENTER
03.2016 - 12.2016
Registrar
SHAND'S LAKESHORE HOSPITAL
09.2015 - 02.2016
Reissue/Retention Specialist
GOVERNMENT EMPLOYEE INSURANCE COMPANY
03.2013 - 08.2015
Skill Trainer
CRACKER BARREL
08.2010 - 07.2013
Head Cashier/Sales Associate
LOWE'S
05.2007 - 09.2010
HIGH SCHOOL DIPLOMA -
Tabernacle Baptist School