Ashley McCann
Oxford,AL
Summary
Observant accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment. Experienced in providing emergency response, solving conflicts and completing background searches. Knowledgeable about legal and less-than-lethal weapons, defensive strategies and report writing. Driven Customer Service Supervisor offers 18 years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Armed Safety And Security
Mount Carmel Saint Ann's Hospital
Westerville, OH
05.2022 - 05.2023
- Maintained order and safety while providing customer service and information to facility visitors.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Searched bags manually to identify prohibited items and contraband.
Correctional Officer
Franklin County Juvenile Detention Center
Columbus, OH
11.2021 - 04.2022
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Coordinated activities with inmates to stimulate learning and skill development for life after incarceration.
Risk Management/Investigations Manager
Columbus Center for Human Service Inc.
Columbus, OH
12.2012 - 06.2021
- Identified, investigated and resolved internal and external theft and fraud.
- Resolved major theft cases by effectively collaborating with local law enforcement agencies.
- Supervised staff in criminal investigations involving Patients with developmental disabilities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Testified under oath in administrative hearings and criminal court cases.
- Answered, screened and processed high volume of calls daily with On-Call Phone-Incident Hotline 24/7.
Asset Protection Manager/Customer Service Manager
Walmart
Columbus, OH
11.2004 - 11.2012
- Controlled reduction of loss inventory by protecting company assets.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention. CCTV Camera Control.
- Planned, organized and scheduled strategy collaboration with other asset protection specialists.
- Collaborated with law enforcement to resolve escalated situations.
- Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
- Accounted for store cash through daily tallies and frequent audits.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated and authenticated returns, exchanges and voids.
Education
Math
Westland High School
Galloway, OH03.2003
Skills
- Law Enforcement Support
- Grounds Patrols
- Court Appearances
- Search and Seizure
- Defensive Strategies
- First Aid Training
- De-escalation Techniques
- Verbal and Written Communication
- Law Enforcement Collaboration
- Federal and State Regulation Compliance
- Theft Prevention
- Emergency Response
- Crisis Management Team
- Security Regulation Enforcement
- Talent Development
- Time Management
- Call Center Operations
- Service Delivery Optimization
- One Call Resolution
Certification
- Licensed Firearm - 2022
- CPI Training - 2022-2023
- OPOTA Physical Training - 2022
Timeline
Armed Safety And Security
Mount Carmel Saint Ann's Hospital
05.2022 - 05.2023
Correctional Officer
Franklin County Juvenile Detention Center
11.2021 - 04.2022
Risk Management/Investigations Manager
Columbus Center for Human Service Inc.
12.2012 - 06.2021
Asset Protection Manager/Customer Service Manager
Walmart
11.2004 - 11.2012
Math
Westland High School
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