Ashley Mccarthy

Victorville,CA

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at 1553 Market. Skilled in strategic planning and staff management, adept at resolving conflicts and optimizing operations. Demonstrates strong verbal communication and business administration abilities, significantly improving service delivery and efficiency.

Overview

years of professional experience

Certification

Work History

Manager / Cashier

1553 Market

09.2019 - Current

Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.

Postal Service Mail Carrier

FedEx

07.2010 - 11.2019

Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.

Sales Office Clerk

Johnson Controls

09.2005 - 10.2009

Prepared detailed sales reports for management review, highlighting areas of success as well as opportunities for improvement.
Developed trusting relationships with clients by providing exceptional service during all stages of the sales process – from initial inquiry through post-sale follow-up support.
Assisted in the recruitment and training of new sales staff, sharing valuable insights and best practices to ensure their success within the company.
Implemented effective upselling techniques while maintaining a genuine concern for clients'' needs, resulting in increased repeat business from satisfied customers.

Education

High School Diploma -

Seven Lakes High School

Katy, TX

2005

Skills

Verbal and written communication

Sales and marketing

Business administration

Strategic planning

Negotiation

Creative merchandising

Budgeting

Staff Management

Mathematical calculations