Ashley McCaskill
Grand Rapids
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
16
16
years of professional experience
Work History
Administrative Secretary
Corewell Health
Grand Rapids
09.2016 - Current
- Answered phones, responded to inquiries, and directed calls appropriately.
- Created spreadsheets, documents, presentations, reports, forms. using Microsoft Office Suite applications.
- Organized and maintained confidential files and records.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Provided support with various tasks such as scheduling tests, ordering supplies.
Customer Service Representative
Booking.com
Grand Rapids
04.2011 - 09.2016
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Led on- and off-site customer support teams across multiple time zones.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Manage relationships with hotels by providing high levels of customer service and account management support.
- Act as main point of contact with hotels verifying guest information as needed.
- Provide guidance to hotels in utilizing and optimizing our systems.
- Served as a liaison with the appropriate departments to gain relevant information, resolve problems, or support.
Key Holder Supervisor
The Shoe Dept
Grand Rapids
01.2009 - 04.2011
- Tracked sales data to ensure accurate inventory levels.
- Monitored store performance and identified areas for improvement.
- Performed daily cash management duties including deposits, audits.
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service.
- Operating cash registers, managing financial transactions, and balancing drawers.
- Stocking.
- Maintaining an orderly appearance throughout the sales floor.
- Introducing promotions to customers.
Education
High School Diploma -
Parks High School
Grand Rapids05-2007
Skills
- Microsoft Office Suite/ Excel
- Data entry
- Record management
- Confidentiality compliance
- Excellent communication
- Organizational management
- Task prioritization
References
References available upon request.
Timeline
Administrative Secretary
Corewell Health
09.2016 - Current
Customer Service Representative
Booking.com
04.2011 - 09.2016
Key Holder Supervisor
The Shoe Dept
01.2009 - 04.2011
High School Diploma -
Parks High School
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