Ashley McClain
Inglewood,California
Summary
Reliable Outreach Specialist offering diplomatic and persuasive communication skills focused on increasing program participation and effectiveness. Maintains open and positive relationships with current and prospective clients with regular follow up. Brings in new contacts through polished presentations and informational workshops.
Overview
4
4
years of professional experience
Work History
Outreach Specialist
Block By Block
11.2021 - 10.2022
- Offered personalized support to individuals needing Housing or Government services, helping connect each with available resources and relevant team members.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Maintained positive relationships with all of my fellow consumers and regularly reached out to offer assistance to individuals.
- Delivered presentations to interested groups and answered wide-ranging questions about available offerings.
Security Agent
Fairmont Hotel And Bungalow
01.2022 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to emergency situations to assess and deflect issues.
Front Desk Agent
Marriott Hotel
05.2018 - 11.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Weschester
Los Angeles, CA06.2023
Skills
- Channel Development
- General Housekeeping
- Educational Outreach
- Conduct Home Visits
- Outreach Initiatives
- Facility and Grounds Patrol
- Security Operations Experience
- Access Systems and Patrol
- Word Processing
- Personable Demeanor
Timeline
Security Agent
Fairmont Hotel And Bungalow
01.2022 - 08.2022
Outreach Specialist
Block By Block
11.2021 - 10.2022
Front Desk Agent
Marriott Hotel
05.2018 - 11.2021
High School Diploma -
Weschester
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