Ashley MCCloud
Certified Nursing Assistant
Camden,AL
Summary
Proven track record in enhancing patient satisfaction and operational efficiency, notably at Camden Nursing Facility. Skilled in HIPAA compliance and problem resolution, demonstrating a reliable team player attitude. Achieved significant improvements in patient care quality and streamlined documentation processes, leveraging active listening and data collection skills for optimal outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Camden Nursing Facility
01.2024 - Current
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assist patients with daily living activities for enhanced comfort and wellbeing.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Pearl Interactive Network
10.2021 - 01.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Inbound/Outbound Transportation Coordinator
Material Systems
02.2021 - 01.2024
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Tracked shipments from dispatch through delivery to verify timely arrival.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Analyzed transportation data to identify improvement opportunities.
- Ensured timely delivery of goods by closely monitoring shipments and proactively addressing potential delays.
Floor Technician
Healthcare Services Group
02.2015 - 10.2021
- Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
- Collaborated with team members to complete large-scale projects such as stripping and waxing floors efficiently.
- Maintained a professional appearance while interacting with clients and responding to their concerns or requests regarding floor care services.
- Quietly waxed, buffed and vacuumed floors of the nursing facility.
- Increased building appearance by performing routine floor care tasks including sweeping, mopping, and vacuuming.
Education
High School Diploma -
Earle C. Clements Job Corps Academy
Morganfield, KY05.2008
Skills
- Patient Care
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Problem-solving abilities
- Active Listening
- Problem Resolution
- Documentation
- Data Collection
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Camden Nursing Facility
01.2024 - Current
Customer Service Representative
Pearl Interactive Network
10.2021 - 01.2024
Inbound/Outbound Transportation Coordinator
Material Systems
02.2021 - 01.2024
Floor Technician
Healthcare Services Group
02.2015 - 10.2021
High School Diploma -
Earle C. Clements Job Corps Academy
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