Summary
Overview
Work History
Education
Skills
Crafts
Timeline
Generic
Ashley McCluskey

Ashley McCluskey

Louisville,Kentucky

Summary

Dependable Shift Manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Shift Manager with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

9
9
years of professional experience

Work History

Shift Manager/server

Crafthouse Pizza
03.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.

Shift Manager/Server

Hometown Pizza
08.2016 - 03.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

CLS Worker

Personnel Best (Seven Counties)
05.2013 - 12.2014

Helped take care of autistic children.

Helped autistic child with activities of daily life such as brushing teeth, personal hygiene and assisted with giving child his medications. Also fed them their meals.

Quality Control Inspector

Component Finishing
01.2014 - 10.2014
  • Communicated with production team members about quality issues.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Evaluated components and final products against quality standards and manufacturing specifications.

Education

High School Diploma -

Fern Creek High School
Louisville, KY
05.2008

Skills

  • Menu Memorization
  • Stocking and Replenishing
  • To-Go Order Preparation
  • Wine Pairings

Crafts

I make my own crafts. I make wreaths and all kinds of other DIY's.

Timeline

Shift Manager/server

Crafthouse Pizza
03.2022 - Current

Shift Manager/Server

Hometown Pizza
08.2016 - 03.2022

Quality Control Inspector

Component Finishing
01.2014 - 10.2014

CLS Worker

Personnel Best (Seven Counties)
05.2013 - 12.2014

High School Diploma -

Fern Creek High School
Ashley McCluskey