Ashley McCoy
Philadelphia,PA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Friendly organizing with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery,Food Products. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mail Sorter
Asendiausa
05.2023 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Evaluated mail trays to determine proper placement.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
Mail Handler
Amazon Prime Products
01.2021 - 11.2022
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Handled mail and packages with care to prevent damage during delivery.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Customer Service Associate
Wawa
04.2021 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Mail Sorter
Express Employment Professionals
01.2021 - 08.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Evaluated mail trays to determine proper placement.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
- Facilitated trailer loading by sorting mail and transferring by forklift.
Janitorial Cleaner
H4H Cleaning Services LLC
01.2020 - 12.2020
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Upgraded janitorial services at facilities as evidenced by frequent comments about unprecedented cleanliness and sanitation.
Event Usher
University Of Pennsylvania College
09.2019 - 01.2020
- Greeted customers with smile and provided friendly, knowledgeable service.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
Deli Associate
ShopRite
01.2017 - 09.2019
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Winner Circle Rep
Dave & Buster's
04.2018 - 08.2018
- Generated receivables reports and offered improvement recommendations.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Laundry Worker
Laundry Services
06.2012 - 05.2013
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
Receptionist
Paul's Construction CO.
02.2011 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
No Degree -
Community College of Philadelphia
Philadelphia, PAHigh School Diploma -
Hope Charter High School
2116 Haines St Philadelphia, Pa06.2012
Skills
- Machinery Troubleshooting
- Equipment Repairs
- Load Documentation Management
- Customer Deliveries
- Truck Loading
- Product Movements
- Safe Food Handling
- Food Arrangement
- Cutting Techniques
- Food Packaging and Labeling
Certification
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Mail Sorter
Asendiausa
05.2023 - Current
Customer Service Associate
Wawa
04.2021 - 08.2021
Mail Handler
Amazon Prime Products
01.2021 - 11.2022
Mail Sorter
Express Employment Professionals
01.2021 - 08.2021
Janitorial Cleaner
H4H Cleaning Services LLC
01.2020 - 12.2020
Event Usher
University Of Pennsylvania College
09.2019 - 01.2020
Winner Circle Rep
Dave & Buster's
04.2018 - 08.2018
Deli Associate
ShopRite
01.2017 - 09.2019
Laundry Worker
Laundry Services
06.2012 - 05.2013
Receptionist
Paul's Construction CO.
02.2011 - 12.2012
No Degree -
Community College of Philadelphia
High School Diploma -
Hope Charter High School
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