ASHLEY N. MCCOY
Lithonia,USA
Summary
Dynamic Customer Service Representative with a proven track record at DeKalb County Utility, excelling in problem resolution and effective communication. Skilled in payment processing and account management, I consistently enhance customer satisfaction while maintaining meticulous attention to detail. Known for my ability to thrive under pressure and foster strong team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
DeKalb County Utility Customer Operations Finance Dept
, USA
01.2022 - Current
- Effectively communicates with customers while initiating & identifying problem resolution
- Follows all policies and procedures within the municipality
- Adequately addresses customers questions & concerns regarding water & sewer accounts
- Analyzes, research and reviews customers' accounts
- Assisted customers while performing payment processing techniques such as, entering checks, cash, debit & credit cards daily
- Demonstrates accounting techniques such as balancing cashier till
- Assisted with opening daily drop-box mail via dual control
- Enters, creates, and updates water, sewer, and hydrant meter accounts
- Issue work orders for connections/disconnections, and meter investigations, and directs customers to correct department
- Scans, faxes, and copies documents
- Knowledge of Microsoft Outlook, Excel, and Word
Sign Technician
Bo Phillips Company
11.2015 - 01.2022
- Composed and provided prompt & clear solutions according to the customers sign requests via email and telephone daily
- Knowledgeable of web designs and created custom or MUTCD Manual signs per customer requests on Flexi Software
- Communicated with customers, emailed, and faxed custom sign layouts per request on Microsoft Outlook
- Fabricated/Manufactured signs by: Cutting down aluminum with shear, sheeting, trimming, applying vinyl, and radius aluminum
- Boxed, measured, & shipped signs and other warehouse materials per customer requests via UPS
- Operated silk screen press
- Operates Graph-Tech cutter/plotter machine
- Maintained inventory of materials for sign sales and rental production
- Maintained a clean, organized, and safe environment
1st Team Leader/Administrative Assistant to the General Manager
Diligent Healthcare/Home Care
Bridgman, MI
11.2008 - 11.2013
- Assisted residents with ADLs such as transfers, medication pass, insulin injections, vitals, food prep, housekeeping, and First Aid & Bandaging techniques
- Processed and entered payroll/position transactions, resolved payroll issues and errors, Helped & insisted that payroll deadlines were met, processed leave requests, accurately calculated leave taken and accrued leave in accordance to policies and procedures
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Proofread content for typo-free emails and documentation.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered and managed incoming calls from customers, vendors, and other staff members.
- Followed up with clients regarding outstanding payments or inquiries into services rendered by the company.
Education
Medical Assisting Diploma -
EVEREST INSTITUTE
KALAMAZOO, MI06-2010
Some College (No Degree) -
SOUTHWESTERN MICHIGAN COLLEGE
DOWAGIAC, MISkills
- Customer service
- Payment processing
- Account management
- Data entry
- Microsoft Excel
- Document scanning
- Problem resolution/solving skills
- Effective communication
- Time management
- Inventory management
- Team collaboration
- Attention to detail
- Policy adherence
- Process improvement
- Transaction processing
- Product knowledge
- Microsoft outlook
- Email management
- Analytical skills
- Calm and professional under pressure
- Multitasking Abilities
- Account reconciliation
- Opening and closing accounts
- Multitasking Capability
- Punctuality and reliability
- Account updates
- Dispute resolution
- Process transactions
- Record keeping
- Refund management
- Tactful and diplomatic
- Active listening
- Regulatory compliance
- Schedule mastery
- Teamwork and collaboration
- Strong teamwork
- Call triaging
- Documentation
- Positive and professional
Contact
678-779-0047, 404-980-7360, ANMCCOY@DEKALBCOUNTYGA.GOV, ASHLEYMCCOY50@GMAIL.COM
Accomplishments
- 2024 Quality Customer Service Employee of Year - Dekalb County
Certification
- Diversity IN Workplace
- Microsoft Excel
- Business Writing Basics
- Microsoft 365 Tips & Tricks
- Managing Multiple Priorities
- Managing Difficult Customers
- CPR AED Risk Management
- Defensive Driving
- Emotional Strength
- Communication For Impact
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
DeKalb County Utility Customer Operations Finance Dept
01.2022 - Current
Sign Technician
Bo Phillips Company
11.2015 - 01.2022
1st Team Leader/Administrative Assistant to the General Manager
Diligent Healthcare/Home Care
11.2008 - 11.2013
Medical Assisting Diploma -
EVEREST INSTITUTE
Some College (No Degree) -
SOUTHWESTERN MICHIGAN COLLEGE
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