Ashley McCray Goodman
Martin,KY
Summary
Hardworking and focused professional offering excellent communication, planning, and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
19
19
years of professional experience
Work History
Administrative Secretary
Floyd County Board of Education
01.2019 - 11.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
Teller
US Bank
03.2018 - 11.2019
- Deposits, Withdrawals, Check cashing, Payments, Cashier’s Checks, Etc…
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Educated customers on use of banking website and mobile apps.
Teller
Citizens Bank of Kentucky
04.2015 - 03.2018
- Deposits, Withdrawals, Check cashing, processing loan payments, Wire transfers, Check Issuance, Etc…
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Apartment Manager
Branham Heights Apartments
10.2008 - 05.2012
- Taking Applications, Waiting List, Background Checks, Calculating Rent, Calculating Public Assistance, Paperwork for move in's and move out's of tenants, Human Resources, Payroll, Time sheets, Work Orders, Invoices, Inventory, Order Supplies, Etc..
- Coordinated with maintenance staff to quickly resolve repair requests, minimizing tenant inconvenience.
- Managed property financial records by collecting rent from tenants and reconciling monthly accounts payable and receivable.
- Managed lease renewals process efficiently while negotiating optimal terms for both landlord and tenants.
- Maximized occupancy rates through proactive marketing and timely processing of rental applications.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Collaborated with owners to develop long-term improvement plans for the property, increasing its value over time.
- Evaluated tenant applications using strict screening criteria, selecting reliable residents who maintained good payment records and care for the property during their tenancy period.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Implemented a comprehensive preventative maintenance program to proactively address potential issues before they became costly repairs.
- Managed financial tasks such as budget preparation, expense tracking, and rent collection, ensuring accurate record keeping.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
Nail Tech
Op Nails
03.2007 - 10.2008
- Manicure's, Pedicure's, Cash Handling, Public Relations, Etc...
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Communicated effectively with management concerning important customer issues.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Kept tidy and organized area to comply with cleanliness standards.
Cosmetologist
Jcpenney's
12.2006 - 03.2007
- Hair, Nail, Retail sales, Cash Register, Cash Handling, Public Relations, Etc...
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
Cosmetologist
Talk Of the town
03.2005 - 12.2006
- Hair, Nails, Cash Handling, Public Relations Etc...
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Answered phone calls and emails to schedule client appointments.
Education
Associate Of Applied Science - Business Administration
University of The Cumberlands
Williamsburg, KYMaster's Degree - Cosmetology
Regency School Of Hair Design
02.2005
Diploma - High School
South Floyd High School
06.2003
Skills
- Communication
- Organized
- Management
- Human resources
- Computer
- Basic office
- Multi-Tasker
- Effective leader
- Meets goals
- Hard working
- Strong Work Ethic
- Approachable
- Cash handling and management
- Friendly
- Banking
- Customer Relationship Building
References
- Yvonne Bryant, Wheelwright, Ky, 41653, 606-452-4494
- Jennifer Woods, Prestonsburg, Ky, 41653, 606-791-5364
- Kelly Jude, Prestonsburg, Ky, 41653, 606-791-5584
Timeline
Administrative Secretary
Floyd County Board of Education
01.2019 - 11.2023
Teller
US Bank
03.2018 - 11.2019
Teller
Citizens Bank of Kentucky
04.2015 - 03.2018
Apartment Manager
Branham Heights Apartments
10.2008 - 05.2012
Nail Tech
Op Nails
03.2007 - 10.2008
Cosmetologist
Jcpenney's
12.2006 - 03.2007
Cosmetologist
Talk Of the town
03.2005 - 12.2006
Master's Degree - Cosmetology
Regency School Of Hair Design
Diploma - High School
South Floyd High School
Associate Of Applied Science - Business Administration
University of The Cumberlands
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