Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley McCrea

Columbia,MD

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Community Living Assistant/ CMT

Athelas Institute Inc.
10.2014 - Current
  • Order medication daily to ensure compliance with demands and needs
  • Take and record patients' temperature, pulse and blood pressure
  • Manage community resident transport operation
  • Diligently monitor the QA (Quality Assurance) program to improve performance and maintain high standards of care
  • Contribute to community-focused public relations
  • Maintained patient privacy and confidential patient information
  • Ensure HIPAA compliance
  • Process monthly reports for department performance
  • Develop and maintain quality care systems and standards, including creating and improving medical protocols and guidelines
  • Provide quality nursing care in accordance with resident care policies and procedures
  • Built strong networks of outside referral sources within the community.

Supportive Housing Director

Divine Light Inc
01.2021 - 11.2023
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Monitored and coordinated workflows to optimize resources.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Oversaw supply chain functions to verify inventory levels and budget adherence.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Assisted Human Resources with payroll for housing department.

Assisted Living Manager

Self-Employed
03.2019 - 08.2021
  • Recruit and hire intelligent clinical and administrative staff to bolster skills set of already talented team
  • Participate in meetings with department heads to discuss census information, admissions and discharges for residents
  • Solicit medical history information from patients to provide best and most effective medical advice
  • Develop policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines
  • Create and maintain facility documents and records, maintaining accuracy while managing sensitive data
  • Order all supplies needed for the pharmacy and kept tabs on inventory levels
  • Communicate with patients with compassion while keeping medical information private
  • Review and asses staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
  • Order medication daily to ensure compliance with demands and needs
  • Take and record patients' temperature, pulse and blood pressure
  • Manage community resident transport operation
  • Diligently monitor the QA (Quality Assurance) program to improve performance and maintain high standards of care
  • Contribute to community-focused public relations
  • Maintained patient privacy and confidential patient information
  • Ensure HIPAA compliance
  • Process monthly reports for department performance
  • Develop and maintain quality care systems and standards, including creating and improving medical protocols and guidelines
  • Provide quality nursing care in accordance with resident care policies and procedures
  • Built strong networks of outside referral sources within the community.
  • Applied reason, logic and advanced problem-solving skills to resolve complex and sensitive issues.

IEP Aide

Change Health Systems
08.2015 - 06.2017
  • Incorporated music and art activities to encourage creativity and expression
  • Identified early signs of emotional and developmental problems in children and brought them to the parents' attention
  • Offered detailed daily reports that outlined each child's activities
  • Made house calls and held one-on-one progress report sessions with parents after working hours
  • 3 years childcare experience
  • Read stories to the children and taught them painting, drawing and crafts
  • Offered stimulating curriculum that accommodated all learning styles
  • Communicated with children's parents and guardians about daily activities, behaviors and problems
  • Encouraged early literacy through read-aloud time and alphabet games
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.

Carregiver

Homewatch Caregivers
09.2014 - 04.2016
  • Supervised frequent activities such as medication and personal hygiene to ensure safety
  • Monitored clients' progress to report necessary changes
  • Developed strong and trusting rapport with each client to facilitate best care possible
  • Worked to improve patient outlook and daily living through compassionate care
  • Maintained a clean and well-organized environment to promote client happiness and safety
  • Assisted disabled individuals to foster independence while still closely monitoring safety
  • Administered all necessary medications as directed by care plan
  • Monitored patients with acute conditions
  • Provided necessary health education training for patients.

Stylist

BEBE
10.2014 - 04.2015
  • Showcased desired product features in shoots to enhance appearance and improve consumer purchasing numbers
  • Collaborated with clients of all types to increase profile and status through effective styling
  • Kept work area in a clean and neat fashion to stay productive
  • Escorted massage clients to the changing room and provided them with a spa gown
  • Advised guests on special events and product promotions
  • Checked members and guests in promptly for their appointments
  • Showed appreciation to resort guests by thanking them for their business
  • Mailed client forms and salon promotional documents
  • Maintained a calm, professional and fully functional facility at all times.

House Conselor/ CMT

Progress Unlimited Inc
08.2011 - 08.2014
  • Provided mental health care by administering psychotropic medications and teaching breathing exercises for anxiety issues
  • Revised policies and procedures in accordance with changes in local, state and federal laws and regulations
  • Worked as part of team to ensure proper care of body mechanics and safety of patient
  • Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
  • Developed and arranged continuing education opportunities for all staff to increase knowledge and skills
  • Jumped in to fill gaps for on call rotation when necessary
  • Developed and implemented successful patient care plans
  • Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses
  • Routinely evaluated the overall resident care within the facility and diligently enforced high standards
  • Organized, updated and maintained several patient charts
  • Recorded patients' medical history, vital statistics and test results in medical records.

Residential Aide

Autumn Assisted Living At Cockeysville
11.2012 - 06.2013
  • Documented resident records on daily flow sheets
  • Facilitated games and other activities to engage clients
  • Provided personal nursing care in pre- and post-operative situations
  • Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation
  • Assisted with transferring residents in and out of wheelchairs and adaptive equipment
  • Cleaned and organized patients' living quarters
  • Developed and supervised staff by providing orientation, training, support and direction
  • Provided primary resident care and assistance with daily living activities
  • Assisted patients with healing and recovery after surgery
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.

Assistant Manager

DTLR
09.2008 - 08.2011
  • Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales
  • Increased revenue, cultivating client relations to develop new customer accounts
  • Oversaw daily opening and closing procedures and helped to optimize daily operations
  • Improved efficiency by training staff on best practices and protocol
  • Supported long-term business-need strategies, generated customer-relations feedback for process improvements
  • Created engaging merchandise presentations to motivate impulse purchases
  • Addressed customer issues to ensure quick and successful resolution
  • Encouraged sales associates to cross-sell additional products and services to purchasing customers
  • Secured revenue, accurately monitoring cash intake and deposits to eliminate discrepancies
  • Initiated inventory control measures to manage and replenish stock, maintain costs, meet customer demands while monitoring clothing, accessory and shoe levels
  • Strengthened operational efficiencies and traceability, developing organization systems for financial reports, schedules, inventory control and merchandising
  • Maintained store appearance, including rack and shelving organization, store lay out and planogram planning
  • Assisted in store opening by setting up office space, computers and cash registers.

Education

Bachelor of Science: Nursing - Nursing

Coppin State University
Baltimore, MD
05.2026

Licensed Practical Nurse - Nursing

Howard Community College
Columbia, MD
05.2024

Associate of Arts - General Studies

Howard Community College
Columbia, MD
05.2021

High School Diploma -

Frederick Douglass High School
Baltimore, MD
01.2008

Skills

  • Disability awareness
  • Record keeping
  • Behavioral support
  • Self-advocacy support
  • Effective communication
  • Personal care assistance
  • Stress management
  • First aid and CPR
  • Activity planning
  • Housekeeping tasks
  • Nutrition planning
  • Cultural sensitivity
  • Empathy and compassion
  • Interpersonal skills

Certification

  • Certified CPR/ First Aid Instructor with American Red Cross
  • Certified Medication Technician
  • Certified Nursing Assistant
  • BLS/ First Aid/CPR/AED

Timeline

Supportive Housing Director

Divine Light Inc
01.2021 - 11.2023

Assisted Living Manager

Self-Employed
03.2019 - 08.2021

IEP Aide

Change Health Systems
08.2015 - 06.2017

Community Living Assistant/ CMT

Athelas Institute Inc.
10.2014 - Current

Stylist

BEBE
10.2014 - 04.2015

Carregiver

Homewatch Caregivers
09.2014 - 04.2016

Residential Aide

Autumn Assisted Living At Cockeysville
11.2012 - 06.2013

House Conselor/ CMT

Progress Unlimited Inc
08.2011 - 08.2014

Assistant Manager

DTLR
09.2008 - 08.2011

Bachelor of Science: Nursing - Nursing

Coppin State University

Licensed Practical Nurse - Nursing

Howard Community College

Associate of Arts - General Studies

Howard Community College

High School Diploma -

Frederick Douglass High School

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