Ashley McCulloch
New River,AZ
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. With high levels of adaptability to changing situations both within and out of control of the company. Has a verity of skills and is always willing to learn and adapt as the job needs it along with always giving the best of abilities and knowledge on any situation that arises that needs to be addressed and resolved.
Overview
3
3
years of professional experience
Work History
Warehouse Manager
Veterans AC Phx
10.2022 - 12.2023
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Coordinated deliveries with time sensitive materials and optimized routes to ensure limited time wasted
- Maintained good relationships with vendors
- Worked with vendors to get specialty products in a timely manor
- Managed warranty parts and products
- Drove company vehicles including three-quarter ton pickup trucks, services vans, and two-ton GMC box truck
- Experience in hauling various supplies including but not limited to duct work, air distribution, and AC units ranging from half-ton mini splits to seven-ton package unit
- Scheduled cranes, equipment , and supply deliveries in a timely and professional manor
Store Set up
Michaels Craft Store
08.2022 - 10.2022
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Assisted in training new employees on set-up techniques, ensuring a seamless transition into the role.
- Leveraged strong communication skills when working with cross-functional teams throughout the organization.
- Effectively met tight deadlines under high-pressure environments without compromising quality standards.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
Sales Associate
Dunn-Edwards
07.2021 - 06.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, specific product promotions.
Bakery Clerk
Albertsons
02.2021 - 07.2021
- Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
- Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
- Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Inspected goods to establish accurate pricing and labeling.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Courtesy Clerk
Albertsons
09.2020 - 02.2021
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Increased overall efficiency by assisting with price checks and product location inquiries from customers.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Contributed to the reduction of waste by properly sorting recyclables, compost, and garbage according to company guidelines.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Assisted elderly or disabled customers with loading groceries into vehicles upon request, demonstrating compassion and care in all interactions.
- Supported store operations by lending a hand in other departments as needed, demonstrating adaptability and teamwork.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 60 shopping carts from parking lot hourly and cleaned and dried soiled and wet carts.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Boulder Creek High School
Anthem, AZ05.2021
Skills
- Route Optimization
- Vehicle management
- Welding
- Delivering goods to job site
- Able to drive box trucks
- Use of assorted power tools safely
- Forklift Operations
- Cost Reduction
- Space Planning
- Inventory Management
- Loading and Unloading
- Floor Space Maximization
- Logistics Management
- Documentation
- Budget Management
- Vendor Relationship Management
- Waste Controls
- Supplies Inventory
- Collaborative Teamwork
- Heavy Lifting
- Logistics Oversight
- Shipping and Receiving
- Inventory and Stocking
- Order Fulfillment
- Purchasing Management
- Time Management
- Quality Control
- Material Handling
Timeline
Warehouse Manager
Veterans AC Phx
10.2022 - 12.2023
Store Set up
Michaels Craft Store
08.2022 - 10.2022
Sales Associate
Dunn-Edwards
07.2021 - 06.2022
Bakery Clerk
Albertsons
02.2021 - 07.2021
Courtesy Clerk
Albertsons
09.2020 - 02.2021
High School Diploma -
Boulder Creek High School
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