Ashley McCullough
Orangevale,CA
Summary
Highly skilled professional with extensive experience in both hospitality and office management. Proven track record as a server, delivering exceptional customer service, efficiently managing high-volume environments, and fostering a welcoming atmosphere. Complemented by strong office management skills, adapt at coordinating administrative operations and optimizing workflows. Demonstrates excellent communication, organizational and multitasking abilities, ensuring seamless operations and customer satisfactions in both settings.
Overview
12
12
years of professional experience
Work History
Office Manager
Lemos Heating And Air
Elk Grove, CA
11.2021 - Current
- Provided administrative support to management team including preparing reports and presentations.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Maintained confidential records relating to personnel matters.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server
Mikuni Japanese Restaurant And Sushi Bar
Folsom, CA
08.2012 - 06.2020
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees on restaurant procedures and plating techniques.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Skills
- Quality assurance
- Computer skills
- Microsoft software proficiency
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Flexible and adaptable
- Team management
- Recordkeeping
Timeline
Office Manager
Lemos Heating And Air
11.2021 - Current
Server
Mikuni Japanese Restaurant And Sushi Bar
08.2012 - 06.2020