ASHLEY McCune
Hurricane,WV
Summary
I am a highly motivated individual with strong organizational, decision-making, and problem-solving skills seeking a challenging position with a quality company.
Overview
12
12
years of professional experience
Work History
Service Advisor
Moses Auto Group
07.2022 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Business Development Representative
Moses Auto Group
10.2018 - 06.2022
- Prospect for old customers through cold calling for potential service appointments.
- Work to achieve daily goals and quotas set by management.
- Maintain good line of communication with customers, sales, and service staff.
- Schedule service appointments.
- Prospect for new members through cold calling.
- Exceeded target individual average revenue goals monthly.
Receptionist
Moses Auto Group
04.2016 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Tanning Consultant
Electric Beach
06.2015 - 04.2017
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
- Exceeded monthly tanning product and membership sale quotas.
- Participated in team meetings and staff training sessions.
- Informed and demonstrated how to use tanning equipment to new clients.
- Updated computer system with client schedules, inventories and spa information.
- Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Store Front Associate
Cracker Barrel Old Country Store
07.2013 - 08.2015
- Checked out all customers after their meal
- Took over the phone orders
- Kept storefront cleaned and stocked
- Helped customers in the gift shop
- Handled cash, counted change, and stored coupons to keep the cash register balanced and organized.
Cashier Supervisor/Team Lead
Tim Hortons
01.2012 - 08.2013
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Prepared weekly payroll and verified accuracy with cashiers to remain compliant with labor laws.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
Education
High School -
Nitro High School
Nitro, WV01.2013
Skills
- Multi-Task Management
- Strategies and goals
- Business Development
- CRM Software
- Clerical Support
- Data Entry
- Customer Service
- Computer Skills
- Records Oversight
- Account Management
- Data Processing
- Multitasking and Organization
- Progress Reporting
- MS Office
Timeline
Service Advisor
Moses Auto Group
07.2022 - Current
Business Development Representative
Moses Auto Group
10.2018 - 06.2022
Receptionist
Moses Auto Group
04.2016 - 10.2018
Tanning Consultant
Electric Beach
06.2015 - 04.2017
Store Front Associate
Cracker Barrel Old Country Store
07.2013 - 08.2015
Cashier Supervisor/Team Lead
Tim Hortons
01.2012 - 08.2013
High School -
Nitro High School
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