Overview
Work History
Education
Skills
Timeline
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Ashley McDaniel

Pittsburgh,PA

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Cognizant Technologies
06.2025 - Current
  • Effectively resolved disputes under pressure, maintaining professionalism in high-stress situations.
  • Handled escalated calls to achieve satisfactory resolutions for customers and the company.
  • Responded to customer inquiries regarding products, services, and company information.
  • Resolved complaints with empathy, fostering increased loyalty and repeat business.
  • Promptly addressed concerns to enhance customer satisfaction through accurate information delivery.

Business Development Representative

NAS Recruitment innovation
06.2024 - 03.2025
  • Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
  • Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions

Customer Service Representative

Peoples Natural Gas
11.2020 - 05.2024
  • Handled inbound customer calls regarding gas bills, ensuring prompt and accurate assistance. Executed initiation and termination of gas services based on customer requests.

Customer Service Representative

Duquesne Light Company
08.2011 - 08.2017
  • I received calls from customers concerning their bills and electric service. I was also responsible for starting and stopping service.

Education

Online course - Technology sales

Course careers
Remote
03.2024

Associates - Anesthesia technology

Western school of health and business
Pittsburgh, PA
10.2008

Skills

  • Customer care and service
  • Communication skills
  • Call center operations
  • Sales and inside sales
  • CRM software proficiency
  • Cold calling techniques
  • Sales

Timeline

Customer Service Representative

Cognizant Technologies
06.2025 - Current

Business Development Representative

NAS Recruitment innovation
06.2024 - 03.2025

Customer Service Representative

Peoples Natural Gas
11.2020 - 05.2024

Customer Service Representative

Duquesne Light Company
08.2011 - 08.2017

Online course - Technology sales

Course careers

Associates - Anesthesia technology

Western school of health and business
Ashley McDaniel