Effectively resolved disputes under pressure, maintaining professionalism in high-stress situations.
Handled escalated calls to achieve satisfactory resolutions for customers and the company.
Responded to customer inquiries regarding products, services, and company information.
Resolved complaints with empathy, fostering increased loyalty and repeat business.
Promptly addressed concerns to enhance customer satisfaction through accurate information delivery.
Business Development Representative
NAS Recruitment innovation
Cleveland, OH
06.2024 - 03.2025
Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions
Customer Service Representative
Peoples Natural Gas
Pittsburgh, PA
11.2020 - 05.2024
Handled inbound customer calls regarding gas bills, ensuring prompt and accurate assistance. Executed initiation and termination of gas services based on customer requests.
Customer Service Representative
Duquesne Light Company
Pittsburgh, PA
08.2011 - 08.2017
I received calls from customers concerning their bills and electric service. I was also responsible for starting and stopping service.