Overview
Work History
Education
Skills
Timeline
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Ashley McDaniel

Pittsburgh,PA

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Cognizant Technologies
300 Frank W Burr Blvd Teaneck NJ 07666
06.2025 - Current
  • Effectively resolved disputes under pressure, maintaining professionalism in high-stress situations.
  • Handled escalated calls to achieve satisfactory resolutions for customers and the company.
  • Responded to customer inquiries regarding products, services, and company information.
  • Resolved complaints with empathy, fostering increased loyalty and repeat business.
  • Promptly addressed concerns to enhance customer satisfaction through accurate information delivery.

Business Development Representative

NAS Recruitment innovation
Cleveland, OH
06.2024 - 03.2025
  • Built and maintained a robust pipeline of qualified leads through proactive prospecting, cold calling, and networking
  • Developed strong relationships with key decision-makers at target companies to understand their needs and provide tailored solutions

Customer Service Representative

Peoples Natural Gas
Pittsburgh, PA
11.2020 - 05.2024
  • Handled inbound customer calls regarding gas bills, ensuring prompt and accurate assistance. Executed initiation and termination of gas services based on customer requests.

Customer Service Representative

Duquesne Light Company
Pittsburgh, PA
08.2011 - 08.2017
  • I received calls from customers concerning their bills and electric service. I was also responsible for starting and stopping service.

Education

Online course - Technology sales

Course careers
Remote
03.2024

Associates - Anesthesia technology

Western school of health and business
Pittsburgh, PA
10.2008

Skills

  • Customer care and service
  • Communication skills
  • Call center operations
  • Sales and inside sales
  • CRM software proficiency
  • Cold calling techniques
  • Sales

Timeline

Customer Service Representative

Cognizant Technologies
06.2025 - Current

Business Development Representative

NAS Recruitment innovation
06.2024 - 03.2025

Customer Service Representative

Peoples Natural Gas
11.2020 - 05.2024

Customer Service Representative

Duquesne Light Company
08.2011 - 08.2017

Online course - Technology sales

Course careers

Associates - Anesthesia technology

Western school of health and business
Ashley McDaniel