Ashley McDaniel
Crestview
Summary
Customer service representative with strong technical support grounding and hands-on retail experience in salon services. Excels at resolving client issues, managing inventory tasks, and maintaining accurate data entry to support smooth operations. Seeks to apply problem-solving and relationship-building skills to enhance customer satisfaction and drive repeat business.
Overview
18
18
years of professional experience
Work History
Operator
Self employed
Crestview
06.2018 - Current
- Operated machinery and equipment to complete diverse projects and tasks.
- Developed and implemented routine maintenance schedules to enhance equipment reliability.
- Managed inventory and supplies to maintain operational efficiency across all activities.
- I have been part owner-operator of an automotive body shop we deal with repairs, buying selling and recycling car parts etc.
Hair Stylist
Hair and co
Crestview
05.2008 - Current
- Consulted with clients to assess hair type and recommend personalized care routines and products.
- Cut and styled clients' hair using scissors, razors, and clippers to achieve requested looks.
- Recorded service details and product usage in salon POS to track client preferences and reorder needs.
- Booked and coordinated appointment schedules using salon POS to maximize daily chair utilization.
- Monitored product inventory and flagged reorder needs to prevent stockouts of color and treatment supplies.
- Prepared detailed service notes in client records to replicate past looks and personalize future visits.
Parts Sales Manager
Great American RV
Defuniak Springs
05.2025 - 01.2026
- Managed parts department operations, handling ordering, inventory and invoicing duties.
- Answered park phone lines and guided customers to correct parts by cross-referencing make/model.
- Reduced obsolete parts stock by conducting monthly ABC analyses and reordering only high-turn SKUs.
- Implemented barcode scanning with inventory system to cut picking errors and speed shipments.
Customer Service Specialist
Loves
Mossy Head
01.2023 - 05.2025
- Guided customers through step-by-step troubleshooting for hardware and software issues until full restoration.
- Logged recurring product defects in internal tracker and escalated trends to quality engineering for investigation.
- Answered incoming customer calls and resolved inquiries to maintain positive service interactions.
- Assisted customers in locating products on the sales floor, improving shopping experience.
Customer Support Specialist
Staples
Crestview
08.2019 - 07.2021
- Answered inbound technical and account questions via phone, closing tickets with clear resolution notes in Zendesk to enhance customer understanding.
- Processed warranty claims and returns using company POS and inventory system, reducing processing errors on exchanges.
- Compiled daily call-volume and satisfaction summaries in Excel to enable targeted staffing adjustments for peak hours.
- Documented recurring product defects in internal tracker and escalated patterns to quality team for proactive issue resolution.
Education
High school -
Crestview high school
Crestview, FL, USSkills
- Inventory Management
- Inventory Control
- Supply Chain Coordination
- Equipment operation
- Machine operation
- Tool operation
- Manufacturing procedures
- Preventive Maintenance
- Equipment maintenance
- OSHA compliance
- Materials handling
- Material Handling
- Time Management
- Process Optimization
- Operational Support
- Team Collaboration
- Customer service
- Problem Solving
- OSHA compliance
- Preventive Maintenance
- Plant safety
Timeline
Parts Sales Manager
Great American RV
05.2025 - 01.2026
Customer Service Specialist
Loves
01.2023 - 05.2025
Customer Support Specialist
Staples
08.2019 - 07.2021
Operator
Self employed
06.2018 - Current
Hair Stylist
Hair and co
05.2008 - Current
High school -
Crestview high school