Ashley McEneany
Edgeowood,Washington
Summary
To secure a position by focusing on previous experience with the intent of finding a long term career. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 15 years of relevant work experience to the team. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Technician
Multicare Health Allenmore Hospital
10.2021 - Current
- (PAT) is responsible for welcoming the patient into the care delivery setting and initiates the documentation required for the patient’s clinical care as well as the financial clearance
- Responsible for ensuring accurate patient admission/registration
- Works closely with both the financial team (Patient Financial Services, Patient Financial Navigators and the payors) and the clinical team (Personal Health Partners, Emergency Department, Utilization Review, etc) to ensure the optimum patient experience, accurate registration, appropriate cash flow and reimbursements for the system
- Assuring accounts have been properly billed and reimbursed
- Contacting insurance companies to secure and expedite payments through the follow-up and appeals resolution processes
- Good judgment in decision-making
- Extensive insurance billing, follow-up and appeal knowledge, and strong customer service skills
- Helping the team environment communicate with the patient, insurance companies/third party payers and the provider of service or departmental staff
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Addressed bad debts in line with set protocols.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Stayed calm under pressure to and successfully dealt with difficult situations
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
- Providing excellent customer service by promptly answering patient inquiries
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks
- Resolved patient billing issues in line with established guidelines
- Educated patients on importance of preventive health care and insurance coverage
- Addressed bad debts in line with set protocols
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs
- Verified patient insurance eligibility and entered patient information into system
- Greeted and assisted patients with check-in procedures
- Provided excellent customer service to patients and medical staff
- Processed payments using cash and credit cards, maintaining accurate records of transactions
- Answered incoming calls, scheduled appointments and filed medical records
Chiropractic Assistant/Front Office Staff
Baldwin Chiropractic
02.2013 - 09.2016
- Greeting patients and assisting them with paper work
- Checking patients in and out and collecting co-pays
- Verifying insurance information
- Assisting patients to their rooms
- Light janitorial work to keep the office neat
- Patient recall to follow up with missed appointments
- Scheduling patients for their recommended treatment plan
- Managed over 60 calls a day
Customer Service Rep
Christine Alexander
06.2011 - 12.2011
- Providing excellent customer service and assisting customers to buy
- Learning design codes and body styles to effectively assist the customers
- Managing online website and printing off orders, updating orders into the data base and sending them to production floor
- Making sure deadlines are met by helping manage the production line to ensure clothing pieces are accurate and will be shipped within the due date, especially if the customer has a special delivery date
- Issuing return authorizations and helping customers return the items they do not want
- Sending out the next catalog of new clothing items to all the sales reps
- Printing out customer orders after double checking to make sure the orders are accurate and ready to be sent to the floor for production
Customer Service Rep
Great Harvest Bread Co
06.2009 - 06.2011
- Providing great customer service, selling baked goods, jams, bread boards and beverages
- Made baked goods to be put out on display
- Served delicious sandwiches from our Sandwich bar
- Coffee machines- learned how to make espresso and coffee beverages
- Clean up duties included washing dishes, sweeping and mopping, tidying up the store front, cleaning the bathrooms, and keeping a sharp store front image
- Worked the register and rang up customers, also counted the till at the end of the night
- Worked after noon crew and helped sell the bread made
- Worked morning crew and helped knead the dough and set up for the morning
Chiropractic Assistant/Front Office Staff
Dr. F. DAVID HARDY Life Chiropractic
01.2004 - 09.2008
- Fast paced, somewhat hectic and extremely demanding environment requires excellent organizational skills and ability to prioritize and respond to multiple demands and time lines from patients, physicians and therapists
- Thorough reporting of all findings that relate pertinent/confidential health care information to appropriate parties while working within the scope of HIPPA regulations by means of the English language using not only written skills but knowledge of Microsoft Word and Eclipse software
- Filing of documents, files and radiographs, shredding and janitorial
- Mass mailings/monthly newsletter to base of 1,000 patients
- Recall/follow up with patients/patient scheduling
- Outstanding patient care and energetic attitude were fundamentally important in performing this position.
Education
Associate of Arts - Health Management And Clinical Assistance
Green River Community College
Auburn 04.2014
Associate of Science - Ultrasound
Tacoma Community College
Tacoma, WA07.2019
Medical Billing Specialist - undefined
Tacoma Community College
03.2019
High School Graduate - undefined
Fife High School
2008
Associate of Applied Science - Ultrasound
Tacoma Community College
Tacoma07.2019
Skills
- Word Processing
- Clerical and Filing Support
- Claims Handling and Coverage Verification
- Deductible Collection
- 50 WPM Typing Speed
- Medical Terminology
- Collection Management
- Payment Calculation
- Insurance Billing
- Insurance Verification
Certification
Medical Billing Specialist -12/02/2012
Timeline
Patient Access Technician
Multicare Health Allenmore Hospital
10.2021 - Current
Chiropractic Assistant/Front Office Staff
Baldwin Chiropractic
02.2013 - 09.2016
Customer Service Rep
Christine Alexander
06.2011 - 12.2011
Customer Service Rep
Great Harvest Bread Co
06.2009 - 06.2011
Chiropractic Assistant/Front Office Staff
Dr. F. DAVID HARDY Life Chiropractic
01.2004 - 09.2008
Associate of Arts - Health Management And Clinical Assistance
Green River Community College
Associate of Science - Ultrasound
Tacoma Community College
Medical Billing Specialist - undefined
Tacoma Community College
High School Graduate - undefined
Fife High School
Associate of Applied Science - Ultrasound
Tacoma Community College