Ashley McEwen
Summary
Detail-oriented and reliable professional with strong leadership, communication, and customer service skills. Experienced in managing large teams, coordinating daily operations, and fostering a productive work environment. Proven ability to support staff, resolve challenges efficiently, and maintain high standards of professionalism and service.
Overview
8
8
years of professional experience
Work History
Manager I
Iowa State University/Seasons Marketplace
10.2022 - Current
- Supervise and manage scheduling, timekeeping, and performance for a team of employees, including student workers
- Oversee food forecasting and ordering to ensure efficient inventory management and cost control
- Ensure compliance with established policies and procedures related to training, sanitation, and food preparation/production
- Maintain current ServSafe Certification and uphold food safety standards across all operations
General Manager
Scooter's Coffee
12.2020 - 09.2022
- Oversaw daily business operations, including inventory management, payroll processing, bank deposits, and weekly staff scheduling
- Supervised a team of approximately 15 employees, handling all aspects of hiring, training, performance management, and internal promotions
- Delivered exceptional customer service by addressing needs, resolving concerns, and consistently recommending new products to enhance the customer experience
- Earned multiple promotions through demonstrated leadership and operational excellence, advancing from Barista to General Manager
Server, Bartender
Firehouse Saloon & Grill
05.2017 - 12.2019
- Provided attentive and friendly service to guests, taking orders, serving food and beverages, and ensuring customer satisfaction
- Prepared and served a variety of alcoholic and non-alcoholic beverages in accordance with recipes and responsible service standards
- Assessed customer needs to make menu and drink recommendations, enhancing the overall dining experience
- Handled cash and card transactions accurately, maintained tabs, and balanced the register at the end of shifts
Education
Diploma -
South Hardin High School
01.2016
Associate of Arts - Graphic Design And Web Technology
Iowa Central Community College
Skills
- Customer engagement
- Effective team leadership
- Strong prioritization skills
- Decision-making
- Proficient in both verbal and written communication
- Employee training facilitation
- Staff management
- Task delegation
- Performance-driven goal planning
- Documentation and reporting
- Operations management
- Adaptability and flexibility
Timeline
Manager I
Iowa State University/Seasons Marketplace
10.2022 - Current
General Manager
Scooter's Coffee
12.2020 - 09.2022
Server, Bartender
Firehouse Saloon & Grill
05.2017 - 12.2019
Diploma -
South Hardin High School
Associate of Arts - Graphic Design And Web Technology
Iowa Central Community College
Similar Profiles
Tyler ClaiborneTyler Claiborne
Student Athlete at Iowa State Football Team, Iowa State UniversityStudent Athlete at Iowa State Football Team, Iowa State University
William HustedWilliam Husted
Individual NDE Research Project at Iowa State UniversityIndividual NDE Research Project at Iowa State University
William MayerWilliam Mayer
Calculus II Tutor at Iowa State UniversityCalculus II Tutor at Iowa State University
SNEHA NARAYANSNEHA NARAYAN
Manager I at ICICI Bank LtdManager I at ICICI Bank Ltd
Satina MaddoxSatina Maddox
Manager I at City Of Detroit - Municipal Parking DepartmentManager I at City Of Detroit - Municipal Parking Department