Ashley McGowan
Marion,KY
Summary
Results-driven professional seeking an office assistant role. Highly organized with strong multitasking abilities and a keen eye for detail. Proficient in office software and dedicated to ensuring seamless office operations. Adept at providing administrative support to enhance team productivity and efficiency.
Overview
2
2
years of professional experience
Work History
Housing Advocate
Cornerstone Of Hope
05.2023 - Current
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Administered and tracked client service payments.
Family Advocate
Audubon Area Community Services Inc.
05.2022 - 05.2023
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
- Documented data and completed accurate updates to case records.
Customer Service Associate
Casey Jones Distillery
11.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Education
High School Diploma -
Portland High School
Portland, TN05.2017
Skills
- Microsoft Office
- Scheduling and Appointment Setting
- Case File Management
- Data Entry Software
- Oversee Client Monthly Rent and Utility Payments
- De-Escalating Conflicts
Timeline
Housing Advocate
Cornerstone Of Hope
05.2023 - Current
Family Advocate
Audubon Area Community Services Inc.
05.2022 - 05.2023
Customer Service Associate
Casey Jones Distillery
11.2021 - 05.2022
High School Diploma -
Portland High School
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