Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley McGowan

Tempe,AZ

Summary

Highly motivated and customer-focused service professional with 18+ years of experience in the care industry. Skilled in providing exceptional customer service,possessing impactful supervisory skills. Proven ability to build strong relationships with clients and colleagues, resulting in staff retention and trained professionals. Adept in handling multiple tasks, wearing multiple hats and working in fast paced environments while producing results. Looking for an opportunity to utilizing skills and experience to the success of a customer and care focused organization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

DDD Group Home Manager

Starlink Care
02.2022 - 10.2022
  • Assisted staff of 10+ people with maintaining residents' health by scheduling medical appointments, coordinating support with care professionals, specialists and state agencies. Increased staffs training and understanding all staff on medical orders PCSP/BTP/Discharge paperwork/Medications.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative and state requirements.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating, creating schedules and team workflows.
  • Monitored direct care activities for optimal patient protections, goals and infection control standards.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Communicated effectively with residents, staff, management, and outside agencies by listening, being respectful and promoting positive demeanor.
  • Team member in SMI transitional care, meetings, documentation drafting and completion.
  • Resolved problems, improved operations and provided exceptional service.
  • Acted as team leader in group projects, delegating tasks and providing feedback. Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in team environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Veteran Support Specialist

U.S. Vets
10.2020 - 09.2021
  • Ensure harmonious atmosphere within program by maintaining communication with and being liaison between clinical staff and program staff and fostering therapeutic community environment among clients -Establish rapport and maintained professional relationship and boundaries with clients and potential clients
  • Coordinate individual and group services that help veterans achieve specific life and recovery goals and support success for preventing or de-escalating any problematic behaviors among clients including submitting Incident Reports in timely manner.
  • Veteran Service Coordinator Lead Veterans Service Assistant concerning these events
  • Assist with maintaining compliance with VA, HUD, and other funder regulations and organization protocols in requesting third party documentation and ensuring all program documentation is collected and maintained -Participate in case conferences, consultations, and staffing with appropriate staff
  • Assist Case Managers in maintaining confidential client files in professional and timely manner ensuring all forms are most recent, revised versions and in compliance with organization standards; all required documents are present, complete, signed by client and staff as applicable; and documents are placed in correct order according to organization standards.
  • Maintains confidentiality in compliance with Health Insurance Portability and Accountability Act (HIPAA) standards -Assists in quality management activities, data collection, and preparing reports.
  • Responsible for addressing client issues timely to ensure non-interruption of services.
  • Facilitates support groups and life skills classes and assists with teaching daily living skills on individual level to those with specific needs.
  • Assist with monitoring program rent/participant fee compliance to assist clients in prioritizing housing.
  • Performs other duties as required for Veteran Support
  • Participated in interdisciplinary team meetings to coordinate care for clients.
  • Provided crisis counseling and intervention services to clients in emergency situations.

DD Program Supervisor

Rem Mentor Network
05.2016 - 12.2020
  • Proficiently manage simultaneous tasks while clearly and promptly communicating pertinent information to lead team to successful accomplishment of providing exemplary care
  • Deliver improvements to processes and employee development
  • Communication and enforcement of compliance with local laws while emphasizing company standards for professional adherence to all health and safety, policies, and procedures
  • Tracks program expenditures by balancing monthly billing hours, compiling, organizing, tracking of program data, staffing hours, performed QID audits, executing all state and personal paperwork
  • Performed tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments with personal care teams, programs, and state providers.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Direct Support Staff Member

REM-Mentor Network
06.2010 - 05.2016
  • Passionate about learning and committed to continual improvement
  • Cultivated interpersonal skills by building positive relationships with others
  • Worked well in team setting, providing support and guidance
  • Worked flexible hours across night, weekend and holiday shifts
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Transported individuals to events and activities, medical appointments, and shopping trips
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Communicated regularly with clients' families to provide updates on health and wellbeing
  • Monitored changes in clients' conditions to report concerns to supervisor
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals
  • Administered medications in accordance with doctor's instructions

Personal Care Aide

Home Healthcare
07.2007 - 01.2016
  • Developed rapport to create safe and trusting environment for care.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Scheduled and accompanied clients to medical appointments.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Documented vitals, behaviors, and medications in client medical records.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.

Lead Team Manager

US Census
04.2010 - 08.2010
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained 8-10+ existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented business strategies to achieve business goals and stay competitive
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers

Education

No Degree - Undergraduate Studies

University Wisconsin Whitewater
Whitewater, WI

Diploma - Studies

Muskego High School
Muskego, WI
06.2000

Skills

  • Performed tasks with patient-centered focus and care Created safe spaces to be seen and heard, space for growth
  • Supervisory leadership-Effective communication with staff/Staff development, reviews and training efficiency Open door policy to ask questions, possess emotional intelligence to treat staff with empathy and compassion, while maintaining professionalism
  • Customer service proficiency-Cash and accounts clearance/creating and implementing budgets
  • Staffing hours and schedules Billing Oversight Documentation audits Data collection and reporting Program and appointment scheduling and follow ups
  • 1st Aide/CPR certified-Fire Safety-Standard Precautions/Blood Borne Pathogens-CBRF Medications administration/trainer certified/Dietary needs and restrictions-Article 9 certificate-Prevention and Support Course-Abuse and Neglect completion-Trauma/Non violent Crisis Intervention course
  • Conflict resolution and problem solving skills
  • High needs medical care-Stoma bag-Catheter-Tube feeding applications and care Hoyer lift and transfers trained Medical transportation Hospice care
  • Develop and implement DD/DDD/SMI resident rights/risk assessments PCP/PCSP/ BHT and BTP documents drafting, updating and completion
  • Company training, State required hours for continuing education adhering to regulations and compliance requirements Maintaining confidentiality with HIPPA standards
  • Housekeeping Oversight/Housekeeping experience
  • Personal Assistant

Timeline

DDD Group Home Manager

Starlink Care
02.2022 - 10.2022

Veteran Support Specialist

U.S. Vets
10.2020 - 09.2021

DD Program Supervisor

Rem Mentor Network
05.2016 - 12.2020

Direct Support Staff Member

REM-Mentor Network
06.2010 - 05.2016

Lead Team Manager

US Census
04.2010 - 08.2010

Personal Care Aide

Home Healthcare
07.2007 - 01.2016

No Degree - Undergraduate Studies

University Wisconsin Whitewater

Diploma - Studies

Muskego High School

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