Figma
Ashley M. Cheah
Brea,CA
Summary
Hardworking employee enthusiastic about learning UX Design. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Tech Services Rep
Biola University
08.2023 - Current
- Positively engaged with clients, maintained professional appearance, and provided excellent technical support resulting in high customer satisfaction.
- Managed approximately 40 calls, emails, and tickets per day from customers.
- Provided technical support in person and documented the encounter in detail.
- Responded to customer questions via telephone and email correspondence regarding software solutions, access issues, technical assistance.
- Transferred and updated internal procedural documentation by evaluating and improving processes and management systems.
- Followed instructions from supervisor regarding up-to-date procedures, daily job tasks, and duties.
Technology Services Specialist
Biola University
08.2022 - 08.2023
- Positively engaged with clients, maintained professional appearance, and provided excellent technical support resulting in high customer satisfaction.
- Thoroughly documented solutions after diagnosing unknown technical issues.
- Attended 20 appointments weekly with clients physically and virtually for troubleshooting.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions including a Network and Cable Tester, Apple Diagnostics, and Dell diagnostics.
- Replaced worn keys or broken batteries on old Apple laptops.
- Detected and replaced wired network connections using manual testing methods while working along side the Network team.
- Diagnosed and repaired complex printing systems with the System Administrators team.
IT Helpdesk Representative
Biola University
10.2021 - 08.2022
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere while assisting with technical support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle technical requests and questions.
- Responded to approximately 30 customers daily questions via telephone and email correspondence regarding software solutions, access issues, technical assistance.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Helped meet changing demands by recommending improvements to business systems or procedures.
UX Design Intern
Agency 41
02.2020 - 06.2020
- Translated research into a web app, database, and mobile app.
- The tool's purpose is to help truck drivers to optimize transportation with the lowest cost for gas
- Duties include designing, prototyping, and coding the web app
Education
Bachelor of Science - Computer Science, Biblical And Theological Studies
Biola University
La Mirada01.2020
Skills
- Technical Problem Solving
- Call center operations
- Excellent communication
- Wireframing
- HTML/CSS/JS
- Web Design
- Customer service
- UX/UI
- Prototyping
Websites
Training
- Web Design
- User Interface and Design
- Software Engineering
- Operating Systems
- Advanced Database
Internship
UX Design Intern, Agency 41, 02/01/20, 06/30/20, Worked mainly on an internal project, CryoFind, using Wordpress to design marketing pages on the features of the app and conducted user research on our target audience.
Certification
- Google IT Certification - Completed
- Google UX Design Certification - In Progress
Software
Timeline
Tech Services Rep
Biola University
08.2023 - Current
Technology Services Specialist
Biola University
08.2022 - 08.2023
IT Helpdesk Representative
Biola University
10.2021 - 08.2022
UX Design Intern
Agency 41
02.2020 - 06.2020
- Google IT Certification - Completed
- Google UX Design Certification - In Progress
Bachelor of Science - Computer Science, Biblical And Theological Studies
Biola University
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