Ashley McIntosh
4830 Blue Pine Cir
Summary
Compassionate and detail-oriented healthcare professional with 5+ years of experience supporting patients in fast-paced pharmacy environments. Skilled in patient communication, insurance coordination, and handling sensitive health information with discretion. Proven ability to manage high call volumes, assist diverse populations, and ensure a positive, supportive patient experience. Seeking a remote Family Planning Associate role to provide accessible, patient-centered care and administrative support.
Overview
8
8
years of professional experience
Work History
Personal Care & Family Support
N/A
08.2023 - Current
- Developed strong skills in time management, organization, and multitasking while managing daily caregiving responsibilities
- Gained firsthand experience navigating healthcare systems, appointments, and patient education
- Strengthened communication, patience, and emotional intelligence when handling sensitive and high-stress situations
- Maintained strict attention to detail in managing schedules, health-related information, and daily routines
Pharmacy Technician
Hospice of West Palm Beach
West Palm Beach, FL
11.2020 - 06.2024
- Provided compassionate support to patients and caregivers, addressing medication questions and coordinating care needs
- Handled sensitive patient information with strict adherence to HIPAA and confidentiality standards
- Assisted in coordinating medication delivery and resolving time-sensitive issues for patients in critical care situations
- Communicated with healthcare providers, patients, and insurance companies to ensure continuity of care
- Maintained accurate patient records and documentation in electronic systems
Pharmacy Technician
CVS Pharmacy Health
Wellington, FL
03.2018 - 10.2022
- Managed high-volume inbound and outbound calls, assisting patients with prescriptions, insurance questions, and service issues
- Verified insurance coverage and supported prior authorization processes to reduce delays in patient care
- Assisted patients in navigating healthcare systems, improving overall satisfaction and access to medications
- Maintained detailed and accurate patient profiles, ensuring proper documentation and compliance
- Trained new team members on customer service standards and workflow processes
Sales Associate
Target
02.2018 - 12.2018
- Delivered excellent customer service and resolved customer concerns in a fast-paced retail setting
- Supported team operations and maintained organized workspaces
Education
Aerospace Engineering
Embry-Riddle Aeronautical University
Daytona Beach, FL12.2028
Skills
- Patient Communication & Support
- Appointment Coordination & Scheduling
- Insurance Verification & Authorization
- HIPAA Compliance & Confidentiality
- High-Volume Call Handling
- Electronic Medical Records (EMR)
- Data Entry & Documentation
- Problem Resolution & Patient Advocacy
- Multitasking in Fast-Paced Environments
Timeline
Personal Care & Family Support
N/A
08.2023 - Current
Pharmacy Technician
Hospice of West Palm Beach
11.2020 - 06.2024
Pharmacy Technician
CVS Pharmacy Health
03.2018 - 10.2022
Sales Associate
Target
02.2018 - 12.2018
Aerospace Engineering
Embry-Riddle Aeronautical University