Ashley McKinney
Jacksonville,NC
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Advance Office Clerk- ER clerk
Dilligas Corp
01.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
Medical Assistant
Andre Tse Cardiology
12.2020 - 01.2023
- EHR systems
- Performed clinical skills under physician supervision
- Assisted doctor with in-office procedures
- Used EHR system
- Obtained patient vitals
- Scheduled patient appointments
- Performed patient assessments
- Processed medication refill requests
- Ordered labs
- Triaged patients
- Preformed EKG/ECG electrocardiogram on daily basis
Waitress
Terry House Barbecue
01.2018 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Customer service manager
Sticky Fingers Vinyl
01.2016 - 01.2019
- Excellent customer service skills and positive attitude as demonstrated
- I was the lady in charge of all customers, per face to face, on phone or by e-mail
Bus Monitor
Davidson County School District
12.2018 - 01.2019
- I was a bus monitor for special needs children
Assistant Front End Manager
Hardee's
06.2016 - 06.2017
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
Cashier
Kelly Services
02.2014 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Retail Sales Associate
Cracker Barrel
05.2012 - 02.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Assistant Front End Manager
Dunkin Dounts
01.2007 - 06.2008
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Supported inventory management processes by assisting with product ordering, tracking stock levels, and coordinating merchandise displays.
Education
Diploma - Medical Assistant
Miller-Motte College
Jacksonville, NC10.2020
High School Diploma -
Davidson College
Lexington, NC06.2015
Skills
- Customer service
- Sales
- Customer care
- Call center
- Excel
- Microsoft office
- Pos
- Csr
- Serving Experience
- Restaurant Experience
- Cash handling
- Vital Signs
- Triage
- Medical Records
- Patient Care
- EMR Systems
- Medical Scheduling
- Medical Office Experience
- EClinicalWorks
- Electrocardiogram
- Computer Skills
- Medical receptionist
- Phlebotomy
- Transcription
- Clerical Experience
- HIPAA
- Quality Assurance
- Phone Etiquette
- Office Management
- Office Administration
Certification
- CPR/AED
- First Aid Certification
- BLS Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Advance Office Clerk- ER clerk
Dilligas Corp
01.2023 - Current
Medical Assistant
Andre Tse Cardiology
12.2020 - 01.2023
Bus Monitor
Davidson County School District
12.2018 - 01.2019
Waitress
Terry House Barbecue
01.2018 - 06.2019
Assistant Front End Manager
Hardee's
06.2016 - 06.2017
Customer service manager
Sticky Fingers Vinyl
01.2016 - 01.2019
Cashier
Kelly Services
02.2014 - 06.2016
Retail Sales Associate
Cracker Barrel
05.2012 - 02.2014
Assistant Front End Manager
Dunkin Dounts
01.2007 - 06.2008
High School Diploma -
Davidson College
Diploma - Medical Assistant
Miller-Motte College
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