ASHLEY MCKINNEY
Amazon
Mesa,AZ
11
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Disruption Management
2 Years 9 Months- Resolved transportation issues to ensure timely deliveries, resulting in increased customer satisfaction.
- Restored disrupted driver operations efficiently, minimizing delays and maintaining service reliability.
- Resolve transportation issues to ensure timely deliveries, enhancing customer satisfaction.
- Contribute to operational improvements with measurable impact on delivery timelines.
- Resolved transportation issues to enhance shipment accuracy and improve customer satisfaction through effective communication.
Enrollment Representative
7 Months- Guided students through enrollment process, increasing satisfaction and retention rates.
- Managed inbound and outbound calls, resolving inquiries efficiently.
- Applied coaching techniques to support student goal achievement.
- Utilized resources to effectively address student concerns, leading to improved outcomes.
Customer Service Advocate
1 Year 8 Months- Handled member inquiries, enhancing healthcare satisfaction through timely responses.
- Collaborated with clinicians to develop effective care plans tailored to member needs.
- Address inbound calls, optimizing service efficiency.
- Coordinated follow-ups, ensuring members received comprehensive care and support.
- Coordinate follow-ups, ensuring comprehensive care.
Customer Service
1 Year 6 Months- Managed healthcare and commuter accounts, ensuring accurate compliance with regulations.
- Processed FSA and HSA reimbursements, enhancing customer satisfaction.
- Collaborated with team to enhance service delivery and develop personal skills.
- Collaborated with team to improve service delivery and personal skills.
Education
High School
Bachelor of Science - Nursing
Skills
Problem Solving (Experienced)
Researching
Salesforce
Customer Service
Outbound Calls
Inbound Calls.
Friendly
positive attitude
Teamwork and collaboration
Customer service
Timeline
Disruption Management
Amazon
10.2023 - CurrentRead More
Enrollment Representative
University of Phoenix
12.2022 - 07.2023Read More
Customer Service Advocate
CVS Health
01.2021 - 09.2022Read More
Customer Service
Wage Works
08.2015 - 02.2017Read More
Marcos De Niza High School
High School
Read More
Arizona College of Nursing
Bachelor of Science from Nursing
Read More