Ashley McLeish
East Stroudsburg
Summary
Developed strong leadership and problem-solving skills in high-volume hospitality environment. Demonstrated ability to manage teams and ensure high levels of customer satisfaction. Seeking to transition to new field where these transferable skills can be effectively utilized to drive success.
Overview
13
13
years of professional experience
Work History
Safety and Security Manager
Travel and Leisure
East Stroudsburg, PA
01.2024 - 04.2026
- Conducted thorough assessments and established safety protocols to guarantee compliance with industry standards.
- Executed comprehensive risk assessments to identify potential hazards in workplace environments.
- Developed and delivered comprehensive training programs to enhance staff knowledge of emergency response and safety protocols.
- Oversaw security system monitoring and conducted thorough reviews of incident reports for prompt resolution.
- Facilitated training sessions focused on elevating employee knowledge of safety standards and compliance.
- Conducted regular reviews of workplace health and safety practices to ensure alignment with current OSHA regulations and legislative updates.
- Conducted thorough inspections of safety equipment, verifying functionality and alignment with established industry standards.
Guest Service Team Leader
Travel and Leisure
East Stroudsburg, PA
03.2023 - 04.2026
- Addressed guest inquiries with a focus on maintaining high standards of customer service.
- Implemented onboarding processes for new team members, focusing on customer service protocols and operational procedures to ensure consistent service delivery.
- Resolved guest complaints efficiently, enhancing overall satisfaction levels.
- Implemented new strategies for improving service delivery and operational efficiency.
Sales representative
MarLin Travel Enterprise
09.2020 - 02.2022
- Oversaw sales operations for travel itinerary packages.
- Facilitated budget-friendly family vacation planning for clients.
Timeshare Sales Representative
Exploria Resorts
East Stroudsburg, PA
03.2019 - 03.2020
- Conducted presentations and discussions with potential timeshare owners to highlight benefits and features.
- Demonstrated value of vacation ownership through impactful visual presentations. Engaged stakeholders in discussions about economic benefits of vacation ownership. Achieved increased awareness of vacation ownership advantages among target audiences.
- Managed comprehensive application and monetary submission procedures to secure lifetime entitlements.
- Assisted clients in understanding financing options and contractual agreements for timeshare purchases.
Telemarketer
The Bushkill Group
08.2017 - 06.2018
- Engaged potential clients through outbound calls to cultivate leads and increase product awareness.
- Enhanced customer satisfaction by maintaining regular follow-up communications to strengthen relationships.
- Adjusted sales approaches based on customer insights to improve overall engagement effectiveness.
- Executed daily call management with a focus on maintaining professionalism and optimizing response efficiency.
Customer Sales Representative /Cashier Team Lead
Staples
01.2016 - 07.2017
- Evaluated customer requirements and offered suitable product and service options to enhance satisfaction.
- Facilitated seamless customer transactions through proficient use of point-of-sale technology to enhance service efficiency.
- Leveraged comprehensive understanding of products to offer tailored recommendations to customers.
- Managed customer inquiries and provided timely resolutions to enhance overall satisfaction.
Political Intern
Office of Assemblyman Felix Ortiz
Brooklyn, New York
06.2014 - 07.2015
- Supported event planning for town halls and community forums.
- Coordinated outreach programs to engage community members in political activities.
- Conducted research on constituent issues to support advocacy efforts.
- Attended meetings and recorded minutes to ensure accurate documentation of discussions.
- Developed communication materials, including newsletters and social media posts, to inform constituents.
After-School Teacher
St. Jude Community Center
Brooklyn, NY
09.2013 - 06.2014
- Facilitated daily routines while prioritizing safety and emotional well-being of children.
- Engaged with parents to provide updates on student performance and address any issues.
- Oversaw and assessed children's play activities to promote safety and well-being during recreational time.
Education
High School Diploma -
Academy For Conservation And The Environment
Brooklyn, New York01.2012
Skills
- Emotional resilience
- Company policies
- Cash handling
- Workplace safety
- Customer service standards
- Conflict management
- Active listening
- Data entry
- Critical thinking
Timeline
Safety and Security Manager
Travel and Leisure
01.2024 - 04.2026
Guest Service Team Leader
Travel and Leisure
03.2023 - 04.2026
Sales representative
MarLin Travel Enterprise
09.2020 - 02.2022
Timeshare Sales Representative
Exploria Resorts
03.2019 - 03.2020
Telemarketer
The Bushkill Group
08.2017 - 06.2018
Customer Sales Representative /Cashier Team Lead
Staples
01.2016 - 07.2017
Political Intern
Office of Assemblyman Felix Ortiz
06.2014 - 07.2015
After-School Teacher
St. Jude Community Center
09.2013 - 06.2014
High School Diploma -
Academy For Conservation And The Environment