ASHLEY MCMAHAN
BOWLING GREEN
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Associate
Kroger
Bowling Green, KY
04.2025 - Current
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and grinders, consistently achieving optimal extraction results.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Operational Management | Safety Advocate
Dorman Products
08.2021 - 02.2025
- Partner with department heads to integrate safety protocols into daily operations, fostering a culture of continuous improvement and compliance
- Drive operational efficiency through strategic safety implementations, reducing incident rates and optimizing resource allocation across facilities
- Facilitate cross-functional safety training programs, engaging teams to build robust emergency response capabilities
- Lead facility-wide safety modernization initiatives, streamlining compliance processes while maintaining operational excellence
- Establish partnerships with department leaders to develop tailored safety protocols, ensuring seamless integration with operational workflows
- Champion workplace safety initiatives that strengthen emergency preparedness while maintaining operational productivity
Inventory Control Specialist
08.2021 - 08.2022
- Managed inventory accuracy through systematic cycle counting, SAP system reconciliation, and physical stock verification, ensuring optimal stock levels and system integrity.
- Implemented precise inventory control procedures, resolved discrepancies, and maintained comprehensive SAP database records for streamlined warehouse operations.
- Led inventory management initiatives, conducted regular audits, and executed order picking operations while maintaining accurate stock records across systems.
- Developed efficient inventory monitoring solutions, streamlined cycle counting processes, and enhanced order picking workflows for improved accuracy.
- Spearheaded inventory optimization through SAP integration, implementing strategic cycle counting methods and resolving system discrepancies for enhanced stock accuracy
- Orchestrated comprehensive stock audits while maintaining real-time database accuracy, ensuring seamless order fulfillment and inventory tracking
Customer Service Representative
Afni
05.2019 - 04.2020
- Placed orders and answered any questions they had.Managed high-volume customer inquiries while maintaining exceptional service standards, resolving complex billing disputes and account issues effectively
- Streamlined customer order processing workflow while delivering personalized solutions for diverse client needs and account management challenges
- Demonstrated meticulous attention to account details while handling sensitive customer information and maintaining accurate transaction records
- Analyzed customer concerns systematically to provide targeted solutions, enhancing first-call resolution rates and customer satisfaction
- Built strong customer relationships through active listening and clear communication, ensuring comprehensive resolution of account inquiries
- Developed systematic approach to identify and resolve customer pain points, enhancing service quality while maintaining detailed transaction records
Cashier
Speedway
04.2018 - 11.2018
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
- Streamlined payment processing and inventory management while maintaining exceptional customer service standards and accurate cash handling procedures.
- Implemented efficient cash drawer reconciliation protocols and maintained precise transaction records, ensuring financial accuracy across shifts.
- Developed creative solutions for point-of-sale system challenges, minimizing transaction delays and enhancing customer experience
- Fostered positive team dynamics while managing high-volume customer interactions and maintaining store operational excellence.
- Streamlined point-of-sale operations through proactive equipment maintenance and swift troubleshooting, reducing transaction delays.
- Fostered team collaboration during peak hours while maintaining exceptional service quality and operational excellence
- Optimized transaction processing and inventory tracking while ensuring precise cash handling, leading to enhanced operational efficiency and reduced customer wait times.
- Managed high-volume customer interactions during peak hours while maintaining accurate financial records and resolving complex service challenges.
Assembly Line Worker
GE
12.2017 - 04.2018
- Streamlined assembly operations through precise adherence to technical specifications while maintaining quality standards and optimizing workflow efficiency.
- Fostered cross-functional teamwork to enhance production line efficiency, implementing systematic approaches to meet critical manufacturing deadlines.
- Executed multi-step assembly processes while maintaining exceptional product quality and contributing to continuous improvement initiatives.
- Identified and resolved production bottlenecks through systematic problem-solving, ensuring consistent output and minimizing downtime.
- Implemented systematic quality control measures during assembly tasks, reducing defects and maintaining consistent product standards.
- Coordinated with cross-functional teams to optimize production schedules, ensuring timely completion of manufacturing objectives.
Cashier
Love’s Travel Stop
10.2017 - 12.2017
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
- Reduced errors by reconciling cash drawer before and after each shift.
- Troubleshot and resolved issues with cash registers, card scanners and printers to minimize customer delays.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage. Managed point-of-sale transactions and maintained cash drawer accuracy while providing efficient service to high-volume travel stop customers.
- Streamlined customer checkout process by mastering multiple payment systems and maintaining optimal register functionality.
- Delivered exceptional customer service while handling diverse payment methods and resolving technical equipment challenges.
- Implemented systematic cash handling procedures and merchandise verification protocols to ensure transaction accuracy.
- Coordinated with team members to maintain seamless operations during peak travel periods and shift transitions.
Education
High School -
Butler County High School
Morgantown, Kentucky05-2013
Skills
- OSHA
- Inventory Control
- Customer Service
- Safety Management
- Team Collaboration
- Problem Solving
- Military Operations
- Time management
- Attention to detail
- Computer skills
Timeline
Associate
Kroger
04.2025 - Current
Operational Management | Safety Advocate
Dorman Products
08.2021 - 02.2025
Inventory Control Specialist
08.2021 - 08.2022
Customer Service Representative
Afni
05.2019 - 04.2020
Cashier
Speedway
04.2018 - 11.2018
Assembly Line Worker
GE
12.2017 - 04.2018
Cashier
Love’s Travel Stop
10.2017 - 12.2017
High School -
Butler County High School
ADDITIONAL INFORMATION
- MILITARY SERVICE
- E-4 Specialist, United States Army
- Worked on military vehicles, cleaned up the shop/armory, arrived too formation 15 minutes prior to report time.
- Military vehicle maintenance
- Shop and armory maintenance
- Disciplined time management