Ashley McNabb
Marthasville,MO
Summary
Results-driven project manager with a strong track record of overseeing complex service projects from inception to successful completion. Expertise in leading cross-functional teams ensures timely delivery while maintaining high-quality standards. Proven skills in stakeholder management and strategic resource allocation consistently enhance project outcomes and drive organizational success. Committed to fostering collaboration and innovation to achieve project goals efficiently.
Overview
6
6
years of professional experience
Work History
Technical Services Project Manager
Keefe Group
07.2023 - Current
- Provides technical leadership to project teams and/or leads project teams within area/department. Plans and manages project activities within project plan and/or provides input into the tasks in the project plan.
- Works on medium to large, complex initiatives with interdependencies where analysis of situations or data requires an in-depth evaluation of variable factors and proactive risk management.
- Provides escalation assistance; recommends potential solutions to issues; follows established escalation procedures; resolves moderately complex issues. Ensures compliance to and upholds the standards, processes, and procedures.
- Plans, directs, coordinates, and monitors activities of project teams involved in the analysis, design, development, and implementation of IT initiatives.
- Creates status reports for project sponsors and IT end-users that include key indicators of project progress, risk, and success. Creates ongoing and ad-hoc reports for IT and business management that include accomplishments, issues, and trends.
- Conducts interim and post-project reviews; assesses the need for and recommends improvements for future projects.
- Maintains established service level agreements to manage customer expectations and quality standards; identifies opportunities for improvement.
Choice Connect Specialist
PNC Bank
09.2021 - 07.2023
- Transitioned customers from BBVA to PNC.
- Created value in holding appointments with Relationship Managers.
- Scheduled and rescheduled initial, bi-annual and yearly review appointments with customers.
- Maintained professional demeanor throughout all customer calls and team meetings/QuickStart’s.
- Utilized the CARES model throughout my daily tasks to make sure customers are being taken care of to the best of our ability.
Universal Banker
PNC Bank
05.2020 - 09.2021
- Assisted customers with deposit and withdrawal transactions.
- Created new accounts to better assist customers in reaching their financial goals. Identified opportunities for mortgage and investment referrals.
- Maintained professional demeanor with questions and concerns of customers through the ongoing pandemic. Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Used system generated tables and charts to create meaningful data for team meetings to gauge where we were for weekly goals.
Education
High School Diploma -
Roy J Wasson High School
Colorado Springs12-2006
Skills
- Customer service excellence
- Project timeline management
- Project scope management
- Document organization
- Proficient in coordinating discussions
- Long-term planning
- Project coordination
- Vendor management
Timeline
Technical Services Project Manager
Keefe Group
07.2023 - Current
Choice Connect Specialist
PNC Bank
09.2021 - 07.2023
Universal Banker
PNC Bank
05.2020 - 09.2021
High School Diploma -
Roy J Wasson High School