ASHLEY MCNEELY
Cedar Hill
Summary
Results-driven and detail-oriented Financial Analyst and Collections Specialist with 15+ years of expertise in financial management, forecasting, and analysis, combined with hands-on experience managing receivables and improving collection performance. Proven ability to evaluate financial data, identify trends, and recommend strategies to support organizational goals. Strong communication and negotiation skills with a track record of reducing past-due accounts, improving cash flow, and maintaining high customer satisfaction. Proficient in Microsoft Suite and Excel, financial reporting tools, and CRM/collection systems. Known for accuracy, professionalism, and a proactive approach to solving complex financial issues.
Overview
18
18
years of professional experience
Work History
Senior Collector
Exeter Finance
11.2020 - Current
- Perform recovery efforts to minimize and prevent losses on accounts that are identified as being delinquent from 81 to 120+ days past due.
- Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
- Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
- Ensures compliance with Exeter’s policies, procedures, safety, state and federal laws, regulations, and standards.
- Responsible for inbound and outbound calls, assist customer with concerns regarding accounts.
- Exhaust all skip trace tools to locate client or collateral.
Patient outreach Specialist
Optum 360/United Healthcare
10.2018 - 04.2020
- Contact patient to collect remaining balance once their insurance provider has paid on the balance.
- Offer payment arrangements or settlements to self- pay patients with no insurance.
- Verify Hippa prior to giving patient account information regarding office visits.
- Collect past due balance to satisfy the account.
- Experience in medical code billing for processing medical claims.
Loss Recovery Account Manager
Wells Fargo Dealer Services
05.2016 - 10.2018
- Strategize tactics for my team to successfully manage high risk accounts by negotiating and collecting past due balances to cure the account delinquency and prevent charge offs, per policies and procedures.
- Manage high risk charge off account in Loss Recovery, by negotiating settlements and balances in full.
- Maintain monthly goals, performance and ranked top performer.
- Assist with sending daily reports to the team, such as department goals and results of performance.
- Lead my team to success with creativity, provide strategy , and coach my peers for development opportunity.
- Recognize and motivate individuals for their achievements and accomplishments for great performance.
Mid Stage Collector
Nissan Motor Acceptance Corp
07.2013 - 07.2016
- Collected and followed-up on accounts 45-89 days past due.
- Educate customers on consequences of non- payment dealing with interest and late charges that effect their account and credit rating.
- Located customers by skip trace, send out letters, and other credit applications.
- Determined reason of delinquency and negotiate acceptable payment plan.
Collector/Account Manager
Santander Consumer US
07.2007 - 04.2011
- Maintained quality customer service while achieving established performance goals.
- Identified and pursued alternative ways for locating customers and collateral while using skip tracing techniques.
- Offer assistance with deferments and due date changes to bring account current to clear delinquency.
Education
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2005
Skills
- Collections management
- Leadership Skilled
- Customer Service, Multi-Tasking
- Problem Solver
- Self-Motivated
- Detail Oriented
- Time Management
- Proficient in Microsoft Office Suite
- Data Management
- Financial Knowledge
- Strong knowledge of debt collection laws and regulations
Timeline
Senior Collector
Exeter Finance
11.2020 - Current
Patient outreach Specialist
Optum 360/United Healthcare
10.2018 - 04.2020
Loss Recovery Account Manager
Wells Fargo Dealer Services
05.2016 - 10.2018
Mid Stage Collector
Nissan Motor Acceptance Corp
07.2013 - 07.2016
Collector/Account Manager
Santander Consumer US
07.2007 - 04.2011
High School Diploma -
Pine Bluff High School